Business Analyst

About The Company CareFirst BlueCross BlueShield is a leading health insurance provider committed to enhancing the health and well-being of individuals and communities. With a rich history of serving diverse populations, the organization offers innovative health plans and services designed to meet the evolving needs of its members. As a trusted partner in healthcare, CareFirst emphasizes quality, affordability, and customer satisfaction, leveraging cutting-edge technology and a dedicated team of professionals to deliver exceptional health coverage and support.

About The Role The Senior Business Analyst will play a pivotal role in bridging the gap between business needs and technological solutions within CareFirst. This individual will be responsible for identifying, analyzing, documenting, and validating business requirements related to processes, policies, and information systems. The incumbent will work closely with stakeholders to elicit detailed requirements, translate them into technical specifications, and ensure that the solutions align with organizational objectives. As a technical expert, the Senior Business Analyst will facilitate communication between business units and technical teams, ensuring that software, systems, and process improvements meet the desired outcomes. This role involves managing multiple projects of moderate to high complexity, coordinating efforts across teams, and ensuring timely delivery of quality solutions that support the organization’s strategic goals.

Qualifications Education Level: Bachelor’s Degree in Business, Information Technology, Computer Science, or a related field. Alternatively, an additional 4 years of relevant work experience in lieu of a degree is acceptable.

Experience: Minimum of 3 years in functional, operational, business, data, systems, or testing analysis roles.

Preferred Qualifications: Demonstrated ability to deliver high-quality, effective deliverables on time; moderate understanding of core business analysis competencies; experience writing and executing SQL queries.

Responsibilities

• Interpret business needs and issues by gathering, eliciting, analyzing, solutioning, documenting, and validating user and technical requirements. Collaborate with Lead Business Analysts, Product Owners, or Scrum Masters to create technical documentation and configure benefits for claims adjudication.
• Assist in developing project plans to define, organize, and schedule requirements management activities. Participate actively in requirements analysis, verification sessions, and tracking open issues to ensure timely resolution.
• Oversee the success of user acceptance testing, including documentation, verification, and release. Develop and implement end-user testing procedures, identify system gaps or defects, and coordinate corrective actions.
• Identify, document, and troubleshoot issues related to systems, software, and processes. Work with stakeholders to monitor, report, and resolve technical or business problems, developing solutions or workarounds for complex issues.
• Review, analyze, and create detailed documentation of business systems and user needs. Ensure that technical requirements are clearly written and well-organized, contributing to key project deliverables for complex initiatives.
• Monitor project progress, report status, and identify risks to ensure quality and timely delivery. Manage multiple work requests, prioritize tasks, and coordinate projects from inception through implementation.

Benefits CareFirst offers a comprehensive benefits package designed to support the health, financial security, and well-being of its employees. Benefits include competitive health insurance options, dental and vision coverage, retirement savings plans including 401(k), paid time off, and wellness programs. The organization also provides opportunities for professional development, training, and career advancement, fostering a collaborative and inclusive work environment. Employees enjoy a supportive culture that values innovation, diversity, and work-life balance, ensuring a fulfilling and rewarding career experience.

Equal Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. The organization values diversity and is committed to creating an inclusive environment where all employees can thrive and contribute to the organization’s success.

Where To Apply

Interested candidates are encouraged to visit our website to submit their application and learn more about career opportunities at CareFirst BlueCross BlueShield.

Federal Disclosure/Physical Demands

Note: The incumbent must immediately disclose any debarment, exclusion, or event that renders them ineligible to perform work on Federal health care programs.

The role primarily involves seated work with occasional walking or standing. Regular use of hands for writing, typing, and handling objects is required. The position involves frequent communication via talking and listening. Lifting weights up to 25 pounds may occasionally be necessary.

Sponsorship in US

Candidates must be eligible to work in the United States without sponsorship.