Representative HOA Accounts Receivable
The Representative HOA Accounts Receivable is responsible for assessing maintenance fees, club dues and penalty fee billings, in accordance with each association’s Assessment Billing and Collections policy. Additionally, the position requires accurate and prompt posting of payments and refunds, and daily cash receipts reconciliations. All support functions must be completed in a timely, efficient and professional manner. This position is responsible for assisting all members of the HOA Accounts Receivable staff.
As a Representative HOA Accounts Receivable you would be responsible for:
- Process assessments, including maintenance fees, club dues and penalty fees
- Research and respond to owner inquires within the established response time
- Maintain continuity of owners information
- Process and post ACH, Lockbox, and credit cards payments
- Sort mail and checks received from the lockbox, research and post check payments
- Deposit check payments using a remote scanner
- Process refunds, credit card chargebacks, non-sufficient funds
- Post payments and fees reported by collection agencies
- Track and reconcile daily deposits
- Facilitate account corrections / adjustments daily
- Prepare and distribute month-end reports including delinquency, cash receipts and assessments
- Interact with internal and external servicing partners daily
- Identify and report recurring issues and trends
- Additional tasks as assigned
Here’s Why You Will Love It Here
- Recognition Programs and Rewards
- Excellent health care options, including medical, dental, and vision
- A people-first culture
- Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
- Perks at work: Employee Pricing platform
- Employee Assistance Program that supports your physical and mental well-being.
- Paid Vacation Time and Paid Sick Days
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- And more!
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- High school/GED; Associate degree or two-year technical certificate preferred
- 2+ years of accounts receivables, billing or administrative experience
- Highly proficient computer skills, including Microsoft Office products, must have basic knowledge of Microsoft Excel.
- Experience with AS400 preferred
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Attention to detail with strong analytical and problem-solving skills
- Excellent interpersonal communication skills to work effectively with all levels of the organization
- Ability to lead by example and take active ownership and accountability with projects and apply received knowledge
- Ability to multi-task high priority projects with competing deadlines
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.