HR Customer Support

📍 HR Customer Support (Contract) — San Diego, CA (Onsite)

💼 Contract Position | HR Shared Services | Contact Center Support

We are looking for a motivated HR Customer Support professional to join our HR Shared Services team on a contract basis. In this role, you’ll support employees, managers, and HR colleagues by responding to HR-related inquiries and providing guidance on global HR tools, policies, and procedures.

++Principal Duties and Responsibilities:++

• Documents accurate case notes for straightforward inquiries following each phone call, webportal chat, or online employee case submission; opens case management tickets for any unresolved issues and refers case to the appropriate expert for problem resolution.
• Uses FAQs, scripts, and applies basic HR knowledge to assist employees at all levels; searches HR webportal and knowledge base system for relevant information to provide answers to employee questions.
• Assists customers with any problems encountered while using HR self-service tools for employee transactions (e.g., data changes, onboarding, separations, benefits administration, performance management, compensation, job postings, etc.); displays candor, respect, and fairness.
• Answers basic inquiries for industry leading Human Capital Management Tools such as Workday modules, ServiceNow, Bswift, Eightfold, etc.

++Level of Responsibility:++

• Works under supervision.
• Decision-making affects direct area of work and/or work group.
• Requires verbal and written communication skills to convey information. May require basic negotiation, influence, tact, etc.
• Tasks require multiple steps which can be performed in various orders; some planning, problem-solving, and prioritization must occur to complete the tasks effectively.

++Minimum Qualifications:++

• Bachelor’s degree.

OR

Associate’s degree and 2+ years of Human Resources work experience.

OR

High School Diploma or equivalent and 4+ years of Human Resources work experience

📢 This is a contract opportunity with an immediate start.

Interested candidates can apply directly or message me for more details.