Doctor’s Technician

Location On site Store Location Are you passionate about helping others Do you see yourself positively impacting the patient experience by being the meaningful first touchpoint at the store At Physicians Eyecare Group our Doctor Technicians carefully orchestrate an efficient flow and transition from our Clinical services team to the retail team In this position you will provide outstanding customer service to all patients while fostering a strong partnership to ensure an exceptional customer experience About us At Physicians Eyecare Group we bring over a decade of expertise in the optometry industry Our independent practices are located within or adjacent to Stanton Optical retail stores Our industry leading support center has helped us to provide quality eye care to our patients in a fast friendly and affordable way Allowing for a focus on delivering the best experience for our patients in every moment and at every touchpoint Hourly Wage Range Between 38000 45000 annualized inclusive of 2 commission on all personal sales and 2500 weekly bonus opportunity Why join our winning team We offer a flexible dynamic work environment where we foster innovation and creativity We encourage you to be proactive in sharing the great ideas you have to improve the businessEligible employees enjoy great benefits such as medical dental and prescription drug coverage company paid life and short term disability coverage and free eyeglasses We also offer identity theft protection pet insurance and much morePaid time off that increases with seniorityProfessional development and promotion opportunitiesEmployee Assistance Program EAPWe offer competitive variable compensation opportunities and commission on salesWork with an amazing teamDuties & Responsibilities Physician Eyecare Group Clinical Duties The Physician Eyecare Group PEG provides all clinical services in each store and PEG doctors provide supervision direction and guidance to the Doctors Technicians regarding but not limited to Diagnostic Pre Testing and Digital Refraction Contact Lens care and executing all PEG clinical standardsMeet all training guidelines procedures protocols and certification requirements and clinical standards developed by the Physician Eyecare GroupThe role will also require this person to communicate effectively with the supervising PEG physician for all direction and guidance with regards to patient care within their storeEach Doctor Technician should seek opportunities to enhance the patients clinical experienceEach Doctor Technician must satisfy all the Physician Eyecare group criteria to ensure proper clinical careEach Doctor Technician may be directed to support clinical care by the local PEG doctor who is supervising must meet the requirements set forth by PEG including the computerbased learning to ensure proper patient clinical careRequired to learn how to utilize local mode as a tool to enhance overall patient experience and perform when necessary with supervision from the PEG doctorsDoctor Technicians must provide proper insertion and removal of contact lenses for new and existing contact lens wearersDoctor Technicians communicateorder any clinical or contact lens supplies to keep the clinical operation running smoothly as may be required by the PEG physician from time to timeEnsure accuracy of patient history and personal information in the systemAchieve dailyweeklymonthlyquarterly PEG desired goalsThe metrics that will drive the clinical performance include but will not be limited toPrompt and proper completion of outside referralsStore conversionperformance supplements drops retinal photos therapy etcOperational Duties Be part of delivering an outstanding patient experience collaborating with other team members to accomplish store goals clinical metrics and initiativesGreet our patients and customers as they enter the store identify patients needs to ensure an easy and memorable experience while providing promotions on products and services available Answer customers inquiries and gather necessary information to facilitate salesFoster a strong partnership between the retail team and professional servicesSchedule and confirm appointmentsAssist Management Team with patient complaint resolution and inform the status of pending orders; ensure all patient expectations are metEnsure brand standards by performing basic housekeeping duties when necessaryAchieve dailyweeklymonthlyquarterly desired goalsThe metrics that will drive the clinical operational performance include but will not be limited toPretest Wait TimePretest TimeProper chart completion through tech actions for the doctorPatients sentiment towards telehealth experienceExam Only Rate Count and PercentageRecheck RateWalk in vs Scheduled Appointments RateMaintain patient records confidential and secure in accordance with HIPAA requirementsExecute simple customer repairs assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses and ensure customer orders are delivered accurately and on timeEnsure brand standards are met in the lab area and notify management of equipment malfunctions incomplete orders incorrect lenses etcKeep track of delivery time commitments to patients Now Service Ready When Promised to ensure 100 complianceOther duties as assigned and requiredKey Qualifications You have 1 year of experience delivering outstanding customer service to patients andor customersYou have the ability to multitask prioritize and be flexible with changing business needs in a team environmentYou have the skills necessary to communicate effectively with a diverse group of peopleHigh School diploma or equivalent requiredAre you consistently promoting high work standards while empowering others to have an entrepreneurial mentality with our companyDo you have schedule flexibility Work hours will be determined based on business needsKnowledgeable about Microsoft Suite 365Optical experience is a plusPhysicians Eyecare Group is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind All employment decisions at our company are based on business needs job requirements and individual qualifications without regard to actual or perceived race color religion sex including pregnancy national origin age disability or certain classifications based on genetic information or any other characteristic protected by federal state or local laws regulations or ordinances If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position email retailcareersstantonopticalcom with your request This email address is not for general employment inquiries or correspondence We will only respond to those requests that are related to the accessibility of the online application system due to a disability