Customer Success Manager
Swooped is a Talent Platform (not a staffing agency). We are not the employer for this role and do not make hiring decisions. Clicking “Apply” takes you to Swooped to review the role and hiring company details.
About the Opportunity
The organization is a global learning platform on a mission to motivate every learner by empowering every educator.
From K–12 classrooms and universities to corporate training settings, the platform is trusted in over 150+ countries by 75 million monthly active users. In the U.S., 90% of schools use the platform to engage students and transform learning through technology.
This is a high-growth, profitable SaaS company backed by leading investors.
If you’re excited about education and international SaaS and want to build towards a mission that you can be proud of, then this is the right place for you.
With a commitment to fostering active learning, and taking the platform to more learners across the globe. If you’re excited about education and international SaaS and want to build towards a mission that you can be proud of, then this is the right place for you.
Joining the schools team, this Customer Success Managerrole focuses on partnering with K-12 schools across the U.S. It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR). The approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the educational journey and achieve strategic goals.
Key Responsibilities
-
6-Star Onboarding: Ensure every customer receives a 6-star onboarding experience, achieving 100% onboarding success. Collaborate closely with customer points of contact to effectively introduce and integrate the platform into their environment.
-
Product Utilization: Drive increased product usage within your book of business (BoB), identifying and supporting low-usage accounts to maximize their engagement. Initiate proactive outreach to encourage and boost product adoption.
-
Engagement and Voice of Customer: Maintain regular engagement through various touchpoints throughout the customer journey. Capture and document insights from interactions, contributing to the voice of the customer (VOC) initiatives to inform and enhance offerings.
-
Customer Retention: Take ownership of renewal processes for your accounts, ensuring continuity and sustained partnership. Engage with various customer stakeholders to facilitate and secure renewals, addressing their needs and concerns.
Required Qualifications
- Extensive experience or strong relationships with educational leaders, including districts, regional education agencies, or charter organizations.
- Familiarity with funding sources, including state and federal programs such as Title funding, ESSER allocations, and other grant opportunities.
- Understanding of education policies and legislation that impact district and school decision-making, with the ability to anticipate and respond to challenges or opportunities.
- Proven ability to navigate and leverage regional priorities to support customer renewals and drive expansion efforts across school districts.
Preferred Qualifications
- Excellent written communication skills and impeccable grammar.
- Experience in customer success.
- Experience in consumer products in the ed-tech sector is a bonus.
- Working with CRMs such as Salesforce, Gainsight, or Zendesk.
Compensation
- Base salary: $75,000–$90,000
- Variable incentive
Working with the Organization
- Healthcare coverage for you and your dependents.
- Competitive compensation.
- Flexible PTO, remote and hybrid work options.
- Additional health, financial, and professional development benefits.
If you are looking for an opportunity to make an impact in the education technology space and contribute to the growth of a fast-paced and innovative company, this is the perfect place for you. Join in creating engaging learning experiences that inspire students worldwide!
The hiring company is an equal opportunity employer and believes diversity is key to its success.