Cyber Focus AII’s mission is to help cybersecurity professionals discover cutting-edge opportunities in their field. We are not a staffing firm or agency. Cyber Focus AI does not hire for these roles—we use advanced technology to locate and verify them from actual employers.

Employer Industry: Healthcare Services

Why Consider This Job Opportunity

• Salary up to $35.29 per hour
• Eligible for a CVS Health bonus, commission, or short-term incentive program
• Comprehensive benefits including affordable medical plans, 401(k) with matching contributions, and employee stock purchase plan
• No-cost wellness programs, confidential counseling, and financial coaching available for all colleagues
• Opportunity for career advancement and professional growth within a supportive work environment
• Flexible work schedules and various leave options to support work-life balance

What To Expect (Job Responsibilities)

• Serve as the primary escalation point for complex, sensitive, or high-risk customer calls, ensuring effective resolution
• Provide real-time support and guidance to call center representatives on job knowledge and complex case handling
• Apply critical thinking and problem-solving skills to evaluate customer concerns and recommend appropriate solutions
• Conduct quality audits and call reviews, providing constructive feedback to improve representative performance
• Collaborate with supervisors to identify training needs and support project management initiatives for process improvements

What Is Required (Qualifications)

• 1+ years of behavioral health experience
• 1+ years of auditing experience
• 1+ years of call center experience in a healthcare environment
• 6+ months of experience in a team lead or similar role
• High School diploma or GED

How To Stand Out (Preferred Qualifications)

• 2+ years of behavioral health experience
• 2+ years of call center experience
• Proficiency with Excel, SharePoint, and QuickBase
• Experience in team support and supervisor support

HealthcareServices #CallCenter #CareerOpportunity #CompetitivePay #EmployeeBenefits

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

CyberFocusAI