Front Office Assistant Manager

Hilton Vacation Club Scottsdale Links Resort in Scottsdale, AZ is hiring an Assistant Manager Front Office.Here’s why you will love It here:

• Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

What will I be doing as an Assistant Manager Front Office?As an Assistant Manager Front Office you will be responsible for driving company success through performing the following tasks to the highest standards:

• Efficiently handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest happiness. Alert management team of potential serious issues.
• Ensure quality assurance standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
• Check-in arriving guests and check-out departing guests.
• Assist Front Office Manager/Director with managing resort inventory.
• Assist with adjustment in departmental policies and procedures.
• Complete Front Desk accounting transactions including balancing end-of-day shift reports.
• Maintain vital hard copies of paperwork of daily operations, as needed.
• Connect with all required internal departments including PBX, Housekeeping, Engineering, and Security, as needed, via telephone and/or email.
• Ensure all pending arrival information is accurate. Check rates and prepare for upcoming arrival packets with necessary materials and information.
• Complete Front Desk Agent checklist.
• Perform property and room inspections.
• Make recommendations to management regarding development and corrective action plans.

What are we looking for?

• High School Diploma/GED
• 2 Years of Related Experience
• 2 years of supervisory experience required
• Ability to read, analyze and interpret documents.
• Ability to build and interpret business communications and reports. Minimally intermediate digital literacy. At minimum basic mathematical skills.
• Highly skilled in solving practical problems, using good judgment to take care of a variety of variables in guest and business situations. Excellent interpersonal and service skills.
• Ability to resolve conflict, think on their feet, influence and mentor others.
• Ability to work a flexible schedule

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.What will I be doing as an Assistant Manager Front Office?As an Assistant Manager Front Office you will be responsible for driving company success through performing the following tasks to the highest standards:

• Efficiently handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest happiness. Alert management team of potential serious issues.
• Ensure quality assurance standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
• Check-in arriving guests and check-out departing guests.
• Assist Front Office Manager/Director with managing resort inventory.
• Assist with adjustment in departmental policies and procedures.
• Complete Front Desk accounting transactions including balancing end-of-day shift reports.
• Maintain vital hard copies of paperwork of daily operations, as needed.
• Connect with all required internal departments including PBX, Housekeeping, Engineering, and Security, as needed, via telephone and/or email.
• Ensure all pending arrival information is accurate. Check rates and prepare for upcoming arrival packets with necessary materials and information.
• Complete Front Desk Agent checklist.
• Perform property and room inspections.
• Make recommendations to management regarding development and corrective action plans.

What are we looking for?

• High School Diploma/GED
• 2 Years of Related Experience
• 2 years of supervisory experience required
• Ability to read, analyze and interpret documents.
• Ability to build and interpret business communications and reports. Minimally intermediate digital literacy. At minimum basic mathematical skills.
• Highly skilled in solving practical problems, using good judgment to take care of a variety of variables in guest and business situations. Excellent interpersonal and service skills.
• Ability to resolve conflict, think on their feet, influence and mentor others.
• Ability to work a flexible schedule

Hilton Grand Vacations