Vice President of Client Success

Blood Bank Computer Systems, Inc. (BBCS) Logo
Blood Bank Computer Systems, Inc. (BBCS)
United States, US
  • Consulting
  • FullTime
  • Applications have closed

Join BBCS as Vice President of Client Success This is a remote position; however, preferred applicants will be located in one of the following states: Arizona, California, Florida, Georgia, Iowa, Kentucky, Minnesota, Missouri, North Carolina, Oklahoma, Texas, Washington or Wyoming and must not require sponsorship. Are you a strategic leader who thrives at the intersection of client experience, operational excellence, and SaaS growth? Do you enjoy building high-performing teams, strengthening client relationships, and driving measurable outcomes in a regulated environment?

At Blood Bank Computer Systems, Inc. (BBCS) , we are looking for a Vice President of Client Success to lead and elevate our client success organization. This role is critical in ensuring our clients maximize the value of our platform—while driving retention, satisfaction, and long-term partnerships that support our mission.

What You’ll Do Lead & Inspire

  • Build, lead, and develop a high-performing Client Success team across Technical Support and Implementation.
  • Foster a culture aligned with BBCS core values: Make Quality Personal, Deliver Results, and Excel Through Innovation & Collaboration.
  • Establish clear accountability, performance expectations, and career development pathways.

Drive Client Success Strategy

  • Develop and execute a client success roadmap aligned with BBCS’s growth and product strategy.
  • Ensure seamless onboarding experiences that reduce time-to-value and accelerate adoption.
  • Act as the voice of the customer—and the blood banking industry—at the leadership level.

Own Outcomes

  • Drive client satisfaction, retention, and loyalty through proactive engagement and issue resolution.
  • Establish and monitor KPIs through Scorecards (support metrics, implementation timelines, data conversions, etc.).
  • Lead EOS-based planning, including quarterly “Rocks,” to ensure alignment and execution.

Operational & Financial Leadership

  • Own the Client Success P&L, ensuring efficient resource allocation and strong ROI.
  • Optimize team structure to meet evolving business needs.
  • Use data and analytics to inform decisions, identify trends, and continuously improve outcomes.

Collaborate & Innovate

  • Partner cross-functionally with Sales, Marketing, Technology, and Finance to drive cohesive client strategies.
  • Strengthen feedback loops between clients and product teams to influence innovation.
  • Continuously improve processes, workflows, and tools to enhance efficiency and scalability.

Be the Escalation Point

  • Ensure timely and effective resolution of complex client issues.
  • Build trust with clients through transparency, responsiveness, and results.

What Success Looks Like

  • High client satisfaction and retention with measurable reductions in churn
  • Efficient, scalable onboarding processes with reduced time-to-value
  • A strong, engaged, and accountable Client Success team
  • Clear visibility into performance through data-driven Scorecards
  • Meaningful client feedback influencing product direction and innovation

What You Bring

  • Extensive leadership experience in Client Success, Account Management, or a related function—preferably in SaaS and/or healthcare technology
  • Proven success building and leading high-performing teams
  • Strong business acumen, including P&L ownership and financial management
  • Strategic mindset with the ability to translate vision into execution
  • Excellent communication and leadership skills, with the ability to influence across all levels
  • Experience in regulated environments (healthcare, FDA, or similar) is a plus
  • Familiarity with EOS/Traction or similar operating frameworks is a plus

Education

  • Bachelor’s degree required; Master’s degree preferred
  • Certifications in project management, leadership, or related disciplines are a plus

Why BBCS? At BBCS, your work directly supports organizations that save lives every day. We are a growing SaaS company in the blood banking and biologics space, committed to innovation, quality, and meaningful impact.

You’ll join a collaborative, mission-driven team where your leadership will shape the client experience—and help define the future of our platform.

Ready to Make an Impact? If you’re passionate about building teams, delivering exceptional client outcomes, and driving growth in a mission-critical industry, we’d love to hear from you.

👉 Apply today! Full job description can be found on our website .E04JI802jh4l4090llu

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