Support Technician Level 2

Requirements

Must have:

– Expertise in level 2 troubleshooting – Proficiency in Java and application updates – Management of agents and reinstallation capabilities – Data analysis using Excel (pivot tables) and Power BI – Familiarity with Lakeside SysTrack and Microsoft Intune – Experience in system imaging and desktop reconstruction – Strong team leadership and communication skills – Bilingual (French and English)

Responsibilities:

• Proactively identify and rectify critical vulnerabilities on workstations – Troubleshoot and directly resolve complex technical issues – Ensure software availability and optimal system performance – Interpret vulnerability data and produce comprehensive analyses – Monitor, manage, and secure devices using appropriate tools – Perform imaging and reconstruction of systems as required

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Company:

At LGS, I create a career environment where you are valued for your true worth. We foster a company culture centered on diversity and inclusion, welcoming both local and international talents. You will be engaged in large-scale projects that advance businesses and enhance people’s lives. You will be at the forefront of collaborating on extensive digital transformations in both the public and private sectors. The IBM Quebec Client Innovation Center (CIC) at LGS employs professionals working on projects through communities of practice, providing both on-site and remote services. Our CIC has offices in Montreal and Quebec, both part of the global IBM network. All our employees, regardless of experience level, are paired with a coach to support their professional growth. The benefits of joining us include: – Learning every day: access to IBM’s intellectual capital and training on a wide range of cutting-edge technologies. – Your well-being: a comprehensive insurance package including telemedicine services, an employer-contributed retirement savings plan, IBM shares at a favorable rate, and a wellness package! – Making the most of your time: annual vacations, company holidays, and special leave for life events. – Enjoying time with colleagues: an active community and social committee organize activities to keep you connected! Be yourself at LGS. We are committed to considering all qualified candidates regardless of ethnicity, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodiversity, age, veteran status, or other characteristics. Please note that this role may involve working with technologies subject to export control sanctions. If you are not a Canadian permanent resident or citizen, please consult with your talent acquisition advisor.