Client Experience Innovation Architect

Requirements

Must have:

– A strong understanding of user-centered design principles. – Experience in facilitating user sessions and engaging with clients and cross-functional teams. – Proficiency in UX design and customer journey mapping for prioritized use cases. – A commitment to continuous learning and personal development in design methodologies. – Ability to advocate for the user’s perspective to create impactful and meaningful experiences.

Responsibilities:

As a Designer within our Client Engineering team, I will play a pivotal role in a multidisciplinary environment, collaborating with Architects, Data Scientists, Engineers, Developers, and Business Strategists. My key duties will include: – Developing user-centric designs that synthesize research and client insights to forge lasting connections between users and products, services, and brands. – Leading user sessions with clients and my team, employing modern methods and tools to uncover and prioritize technical challenges, stimulate innovation, and translate concepts into actionable solutions. – Overseeing UX and customer journey design for prioritized use cases, often rethinking work processes for improved outcomes. – Demonstrating a commitment to a growth mindset and continuous learning, I will create concept and process designs to assist clients in addressing business challenges with human-centered solutions. – Advocating for the user to design engaging experiences that align human needs with business goals and technology solutions.

Company:

At our company, we embrace a human-centered approach to value engineering. We believe in understanding the underlying human needs behind our clients’ challenges through lean user research and participatory methods like Enterprise Design Thinking. Our designers identify additional client needs that can be met with IBM technologies, which opens doors for cross-selling and upselling opportunities. We are committed to increasing client satisfaction through meaningful outcomes that bring genuine value to real people. If you come from a non-traditional tech background, possess unique perspectives, or have alternative educational experiences, we warmly welcome your application. We are eager to learn more about you and explore the potential for collaboration—it may just be the perfect fit. Our comprehensive onboarding training will set you on a path to success, while ongoing development opportunities will support your career growth. We foster a fast-paced yet supportive sales environment, where teamwork is paramount. You will be surrounded by leaders and colleagues ready to assist and support you as we collectively focus on user-centricity and the impact of our business solutions.