Customer Service Representative

About Us Formed in 1924 Cowan Systems is a subsidiary of Schneider National headquartered in Baltimore MD and enjoys a history of excellence and quality in the transportation business Starting out as one mans entrepreneurial spirit has grown into six unique divisions that operate throughout the country Today Cowans state of the art fleet has grown to 2100 power units and 6500 trailers operating out of 40 locations nationwide Due to continued growth Cowan Systems LLC is seeking the top talent in the industry to join our team Cowan Systems LLC is a national truckload carrier that specializes in providing high quality dedicated fleet services for companies requiring first rate performance Cowan Systems offers dedicated fleet services which provide a customized transportation package designed to meet the specific needs of the shipper such as specialized equipment strict timetables and custom reporting Our 100 supply chain solution includes local and long haul trucking services brokerage warehousing and driver leasing Cowan is committed to providing a healthy safe and stable work environment that promotes individual success equal opportunity for learning and professional growth In our family oriented environment we treat everyone with dignity and respect Through the emphasis of our team work philosophy we maintain a balance between professionalism and the ability to have fun Our Mission At Cowan Systems LLC our mission is to provide logistics and transportation services that create value for our clients suppliers employees and owners We pursue our work with diligence intelligence and a high regard for the safety of our employees stakeholders and the public Our Vision Cowan Systems is an industry leader and the carrier of choice because of our passion for service best in class drivers professional management team commitment to safety drive for innovation and our culture of continuous improvement and quality excellence Our Values Safety of our team drives every decision we makeAn entrepreneurial spirit fostered by healthy work environmentsFiscal responsibilityExceptional Customer serviceCowan Culture At Cowan Systems LLC our most valuable strength is our people with diverse backgrounds and experiences we prioritize personal and professional development We are a company that explores innovative ideas and encourages creativity Our success is fueled by cultivating and inspiring our community through open & honest communication Together we provide exceptional service to our partners and our peers Cowan is NOT defined by what we do as individuals but who we are as a team The Customer Service Representative performs in a customer service and general administrative capacity for all departments in the operation This role is key to the continued operational success which will provide overall support to the Operations teams Terminals and Sales Duties and Responsibilities include but are not limited to Provide Customer Service support to include order entry data entry in setting customer delivery appointments via various customer web portal accounts emails and phone callsEmail correspondence with customers with tracking of loadsAcceptance or rejecting of loads based off what the operations has capacity to coverTracking of loads assist fleet managers as to outstanding loads that would possibly cause detentions and assessorial charges provide updates in TMW This includes checking boards periodically for loads that may have missedAssisting Operations with daily tasks to support customer needsRequesting initial accessorial charges with customersScan and index paperwork manifest bill of ladings and associated receipts if sent to you via email you may be asked to reach out to shippers or consignees for paperworkAlerting upper management and Sales if you are seeing a decline with loads for Customers or if a customer needs some additional attention due to problems or changes Skills & Requirements Ability to work independently and professionally in a team based environmentExtremely organized and detail orientedExceptional customer service skills with the ability to build professional relationships via telephone and electronic communication methodsStrong communication both verbal and written problem solving & decision making skillsAbility to multitask and organize information to accurately update team on current account status and informationPrevious transportation and or logistics experience preferredTransportation platform TMW McCloud experience would be a plusUtilizing Microsoft Office word outlook and excel on a daily basisEmployee Benefits Hourly rate 18 20 per hour Depending on knowledge & experienceFull benefits Medical Vision and DentalLife Short and Long Term DisabilityPTO sick & vacation and 401K