HR Operations and Employee Relations Specialist

The CSC ServiceWorks Story

CSC ServiceWorks is the leading provider of commercial laundry and air-vending solutions across the United States and Canada. With nearly a century of experience and over one million machines in operation, we serve more than 40 million consumers annually through our pay technology platforms, technology-enabled services, and trusted client partnerships.

Our team of 2,300+ professionals supports a wide range of industries, from multi-housing and universities to convenience stores and hospitality, delivering reliable equipment, innovative technology, and responsive service.

At CSC, we’re in the business of making things work, connecting people with technology while empowering communities, clients, and team members to thrive. Our values of trust, respect, and integrity guide everything we do, and our focus on community impact keeps us grounded in purpose-driven innovation.

Overview As an HR Operations & Employee Relations Specialist , you’ll play a critical role in delivering consistent, compliant, and people-focused HR support across the organization. You’ll serve as the primary resource for day-to-day HR administration, employee relations investigations, and core HR processes—ensuring policies are applied fairly, documentation is accurate, and regulatory requirements are met.

Working closely with the HR Business Partner, you’ll help resolve employee relations matters, maintain operational excellence across the employee lifecycle, and provide insights that reduce risk and strengthen the employee experience.

In This Role, You Will

Lead independent employee relations investigations, delivering clear findings, documentation, and recommendations aligned with company policy and legal guidance.
Support disciplinary actions, terminations, unemployment responses, and escalated cases in partnership with the HR Business Partner.
Ensure compliance with federal, state, and local employment laws while tracking ER metrics and identifying risk trends.
Execute core HR operations, including onboarding, background check adjudication, HRIS data integrity, employee file maintenance, and HR inbox support.
Support requisition management, headcount validation, and accurate employee
Prepare regulatory and compliance reporting (EEO, AAP, state pay reporting, training
Track trends, surface risks, and provide insights that support continuous improvement and informed HR decision-making.

Benefits & Perks

Work Life Balance!
75% Employer Contribution to Medical, Dental, and Vision insurance
Health Savings Account with Employer Contribution
Year-round Work & Paid Training
Company Paid Life, Short-term, and Long-term Disability Insurance
401k with generous Company Match
Paid Time Off (PTO) & Holiday Pay
Flexible Spending & Health Savings Account
Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!
Education Reimbursement Program
Paid employee Referral program

CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.

What we’re looking for

We’re seeking a detail-oriented, solutions-focused HR professional who thrives in a fast-paced environment and is passionate about compliance, employee relations, and operational excellence.

You Bring

An associate’s degree (or equivalent) and 3-7 years of HR generalist, employee relations, or HR operations experience.
Strong knowledge of employment law, investigations, and compliance requirements.
Excellent organizational, documentation, and case-management skills with high attention to detail and confidentiality.
Experience supporting frontline or operations-heavy workforces and managing sensitive employee matters professionally.
HRIS experience (UKG preferred) and strong Microsoft Office proficiency.
Clear written and verbal communication skills, including the ability to prepare reports, interpret procedures, and present information effectively.

If you’re energized by solving problems, strengthening compliance, and creating a consistent, positive employee experience, we’d love to connect.

Minimum Salary USD $71,805.00/Yr.

Maximum SalaryUSD $80,000.00/Yr.

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