IT Liaison and Support Lead

Brookhaven National Laboratory (BNL) is the building site for the Electron-Ion Collider (EIC), a one-of-a-kind nuclear physics research facility. The EIC will be a discovery machine for unlocking the secrets of the “glue” that binds the building blocks of visible matter in the universe. The machine design is based on the existing and highly optimized RHIC Ion-Ion collider. It will consist of two intersecting accelerators, one producing an intense beam of electrons, the other a beam of protons or heavier atomic nuclei which are steered into collisions. Beyond sparking scientific discoveries in a new frontier of fundamental physics, the Electron-Ion Collider will trigger technological breakthroughs that have broad-ranging impact on human health and national challenges.Position Description Brookhaven National Laboratory’s Electron-Ion Collider (EIC) Directorate is seeking a dynamic and highly organized IT Liaison and Support Lead. This role combines hands-on IT expertise with project coordination, contractor oversight, and user support responsibilities.The successful candidate will serve as the central point of contact between the EIC Directorate and the Information Technology Division (ITD), helping ensure seamless delivery of IT services, systems development, and operational support for staff and contractors involved in one of the lab’s most significant scientific initiatives.Essential Duties and Responsibilities: Deskside and User Support Coordination:With ITD, coordinate setup, configuration, and distribution of computers and equipment for new arrivals and ongoing operationsWith ITD, ensure stock and readiness of IT equipment and act as custodian of unassigned and shared systemsCoordinate support for engineering laptops, videoconferencing systems, and collaborative workspacesManage IT and support logistics for conferences, reviews, and large meetings, including in-person technical support for equipmentProvide general support across hardware, software, networking, and collaborative tools (e.g. Outlook, video conferencing); escalate to ITD engineering as neededAssist in maintaining IT and project-related documentation for technical and administrative requirementsServe as a subject matter expert in leveraging SharePoint for document management, collaboration, and workflow automation; provide support to EIC teams to optimize their use of SharePoint for team sites, libraries, lists, and other capabilitiesManage SharePoint provisioning, permissions, access control, and troubleshooting while managing internal and external users of critical SharePoint sitesInformation Technology Coordination & Project Oversight:Act as primary point of contact for IT and IT-related administrative and technical tasks for EIC while collaborating with ITD as needed for larger-scale initiatives and projectsServe as liaison between EIC staff and BNL’s Information Technology Division, ensuring continuing close working relationships and alignment with IT best practices ITD-offered servicesCoordinate with ITD staff to ensure timely resolution of IT support issuesMaintain awareness of BNL IT policies and proactively communicate relevant changes to EIC stakeholdersProvide oversight of external IT consultants and review associated invoices with management approvalApprove general IT purchases for EIC’s internal systems and ensure policy complianceRequired Knowledge, Skills, and Abilities: BA/BS Degree (preferably in Computer Science) or equivalent experience (on basis of 2:1)At least one (1) year of relevant experienceTime management, multi-tasking, organization, and planning skillsGood verbal and written communication skillsExcellent interpersonal skills; collaborative, team-orientationProficient in Microsoft Office Word, Excel, PowerPoint, Outlook, and SharePointComfortable learning new technologyPreferred Knowledge, Skills, and Abilities:Experience working in a technology or science-focused organizationExperience in an IT service role (e.g., help desk, IT support, etc.)Environmental, Health & Safety Requirements:

• Ability to lift up to 30 lbs.

Other Information: Hybrid on-site position (remote work 1 day per week is possible)Brookhaven Laboratory is committed to providing fair, equitable and competitive compensation. The full salary range for this position is $72900 – $121500/year. Salary offers will be commensurate with the final candidate’s qualification, education and experience and considered with the internal peer group.Brookhaven employees are subject to restrictions related to participation in Foreign Government Talent Recruitment Programs, as defined and detailed in United States Department of Energy Order 486.1A. You will be asked to disclose any such participation at the time of hire for review by Brookhaven. The full text of the Order may be found at:Equal Opportunity/Affirmative Action Employer Brookhaven Science Associates is an equal opportunity employer that values inclusion and diversity at our Lab. We are committed to ensuring that all qualified applicants receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a veteran, disability, or any other federal, state, or local protected class. BSA takes affirmative action in support of its policy and to advance the employment of minorities, women, protected veterans, and individuals with disabilities. We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.*VEVRAA Federal Contractor

Brookhaven National Laboratory