Guest Services Supervisor

Role Proposition We are currently seeking a Guest Services Supervisor responsible for overseeing daily operations of our Guest Services and Ticketing Desks across all locations within Sun Peaks Resort This position requires excellent interpersonal and communication skills customer service experience and a willingness to learn This role may involve working outdoors for short periods of time in varying weather conditions and require flexible working hours including weekends and holidays If this sounds like an exciting opportunity fill out an application today to work live and play where you belong Compensation Information 2668 per hour Physical Requirement Light; work activities involve handling loads up to 10kg; predominantly in an indoor setting The perks and benefits youll get to enjoy WinterSummer Season Lift Trail and Golf passes Initial entitlement to three weeks of paid vacation Benefits plan and additional wellness components including Health Spending Account and EFAPParticipation in our RRSP and matching DPSP programs Company supported training and professional development opportunities Dining discounts within our hotel & Resort owned outlets Retail discounts in our Resort owned outlets Friends and family rates at the Sun Peaks Grand Hotel Reciprocal programs with partnering ski areas & hotels Eligibility for our Pay for Performance incentive bonus program after qualifying period awarded to top performersSkills you bring with you Minimum of 2 years experience in a supervisory roleOutstanding computer skills POS systems Microsoft computer systems electronic business systemsExcellent communication skillsHighly organized accurate and detail orientedProven track record in guest services and as a team playerPost secondary education; business administration or equivalent experience considered an assetOutstanding interpersonal and motivational skillsOutstanding cash handling skills; sales transaction reconciliation daily cash outs etcWell developed verbal and written communication skillsGood working knowledge of current WCB standards as related to the workplacePrimary Responsibilities Work alongside the Guest Services Manager to ensure there is effective planning and organization of Guest Services East Village Centre Activities Desk and Call CentreDaily supervision of Guest Services East Village Centre Activities Desk and Call CentrePlanning and updating seasonal RTP POS system products and development of systems as required with special attention to quality consistency and guest satisfactionMaintain quality standards of Guest Services and provide support and motivation for the Guest Services team membersDuties as required to ensure the successful operation of the department including support of other departments and special promotionsAssist the Sun Peaks Resort Events team with all ticketing needs volunteer coordination and representation at some events possibly outside of standard operating hoursMonitor website live chatStaff hiring training scheduling and fulfilling exceptions in PayworksPerformance evaluations for seasonal staff in accordance with SPRLLP policyAssisting the Guest Services Manager with various refund requests and reports as requiredOversee organization of Lost and Found itemsActive participation in SPR meetings and committees as requiredDaily approval of staff reciprocal letter requests Conduct and contribute to weekly staff meetingsWhy join us We are Canadas second largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests Our people are at the heart of what we do making a difference to our guests and our workplace every single day Thats why we invest in the employee experience; to ensure everyone can be at their best and live our values No matter who you are or your career journey to date once you join the team at Sun Peaks youll get to feel part of our special community right away You and your wellbeing matter to us; youll have plenty of opportunities to grow and learn as well as enjoy everything our beautiful mountain resort has to offer In return we expect you to be passionate about working together to create special memories for our guests while taking care of our precious environment for others to enjoy into the future We are an equal opportunity employer committed to building a diverse and inclusive culture and encourage applications from all qualified individuals We acknowledge that we live work and play on the traditional territory of the Secwpemc People Apply Now copy & paste the link into a new browser httpssunpeaksclearcompanycomcareersjobsf82f2aba 189a 14c4 0eee 104007f9379dapplysource3664579 CS 58771