About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications — quickly, securely, and effortlessly. Together, we are building a culture and company from the people up — committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Manager of Program Management works closely with team members to own and successfully implement products and services contracted by our customers. Responsible for high-level external relationship management and acts as customer liaison during delivery of any solution. Strategically focused and responsible for customer satisfaction, maintaining customer communication, and the overall management of the customer relationship. Program Managers also act as a liaison between the project team and upper-level management to focus attention on their customer’s projects. This role is self-motivated with experience overseeing the delivery of up to 15 or more project and program team members using project management methodology. They work directly with customers to ensure deliverables fall within the applicable scope and timeline. This role coordinates with other departments to ensure all aspects of each project are compatible and will engage the CTL Account Team as needed to fulfill any unforeseen customer needs.

The Main Responsibilities

• Develop integrated program plans and/or project plans that consider multiple deliverables and proactively identify critical impediments to meeting project objectives including interdependencies and gap resolution across all projects within program. Responsible for the management of the overall Program Plan across multiple work streams, products, and solutions.

• Define Program’s Key Performance Indicators (KPI), training, process standards, policies, and procedures.

• Assess, manage, and resolve risk to the overall Program. Consider impacts and potential alternatives and escalate as required to the appropriate level of Leadership.

• Coordinate plans and decencies across all underlying Project teams supporting the Program deliverables. Responsible for budget and expense control for the Program and strategic alignment of Program to business unit objectives.

• Set Program objectives and establish clear measures to successfully define and meet Program deliverables and timelines. Utilize the change control process to track schedule changes to the Program.

• Provides strategic, technical, and operational leadership and management support of program that bring value to CTL and our customers. Responsible for building relationships providing strategic value to Customer and Partners.

What We Look For in a Candidate

• Bachelor’s degree in relevant field, or equivalent education and experience.

• 10+ years of related experience, or 8+ years of Program Management experience.

• Strong knowledge of project management principles.

• Excellent interpersonal, written and presentation skills with the ability to successfully communicate ideas and recommendations to all levels within an organization characterized by clarity and brevity.

• Leadership, coaching, collaboration, conflict management, negotiation, partnership, problem solving and innovation skills.

• Experience that demonstrates knowledge of Business products and services.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$129,639 – $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

$136,121 – $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.

$142,603 – $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We’re able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen’s:

• Benefits (https://jobs.lumen.com/global/en/benefits-statement)

• Bonus Structure

LI-Remote

Requisition #: 341300

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.