Sr. Product Operations Manager Kids & Tweens Mobility

About The Role Uber’s mission is to be the place where people come to Go Anywhere – and a critical part of our growth strategy is becoming a trusted household partner for families . For kids and tweens, that trust is earned through thoughtful product design, rigorous operational standards, and seamless experiences for both young riders and their caregivers.

As a Product Operations Manager (L5) focused on Kids & Tweens , you will help build and scale products that enable safe, reliable, and age-appropriate mobility for younger riders. This role sits at the intersection of segmentation, go-to-market execution, trust & safety, and global operations , ensuring that kid- and family-focused products are operationally sound, scalable, and trusted across markets.

You will partner closely with Product, Engineering, Data Science, Operations, Legal, Policy, and Support to operationalize products designed for families – from early concept through launch, iteration, and global expansion.

What The Candidate Will Need / Bonus Points —- What the Candidate Will Do —-

• Own end-to-end Product Operations programs for kids and tweens mobility initiatives, from opportunity definition through rollout, iteration, and scale.
• Partner with Product to help define and operationalize a clear segmentation strategy for kids, tweens, and caregivers, including use cases, eligibility models, and success metrics.
• Define go-to-market plans, operating models, and engagement structures that enable family-focused products to launch safely and scale globally.
• Advise product teams on the global feasibility of kid- and teen-oriented experiences, incorporating regulatory requirements, policy constraints, and operational realities.
• Lead cross-functional alignment across Product, Engineering, Data Science, Legal, Policy, Support, and Operations to ensure products meet a high bar for safety, trust, reliability, and caregiver confidence.
• Develop and project-manage end-to-end rollout plans, ensuring launch readiness across regions, support teams, and operational partners.
• Track and interpret core product and business metrics related to adoption, usage, safety signals, and caregiver engagement.
• Identify post-launch issues or geographic gaps, and surface actionable insights to inform product improvements and roadmap decisions.
• Act as a voice of operations and families, advocating for experiences that are intuitive for kids while providing transparency and control for parents and guardians.
• Drive continuous improvement in how Uber operationalizes high-trust, age-sensitive product verticals, contributing to Product Ops best practices.

Basic Qualifications

• Bachelor’s degree with a strong record of academic achievement.
• 6 years of experience in product operations, operations, strategy & operations, business consulting, or a similarly analytical role.
• Demonstrated experience owning complex, cross-functional initiatives, ideally within regulated, trust-sensitive, or consumer-facing product areas.
• Strong analytical skills, with the ability to evaluate success metrics and user outcomes.
• Experience supporting large-scale, global or multi-region product rollouts.
• Proven ability to define and operate product operating models, including guardrails, escalation paths, and scalable processes.
• Excellent written and verbal communication skills, with the ability to influence across functions and seniority levels.
• Strong product intuition and empathy for both primary users (kids/tweens) and decision-makers (parents/guardians).

Preferred Qualifications

• Experience working on family, youth, education, trust & safety, or compliance-driven products.
• Familiarity with products that require parental consent, monitoring, or shared account models.
• Strong business judgment, including the ability to balance growth, safety, and operational complexity.
• Comfort operating in high-accountability environments where mistakes have real user impact.
• Master’s or MBA preferred but not required.
• SQL proficiency or equivalent experience.

For New York, NY-based roles: The base salary range for this role is USD$171,000 per year – USD$190,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$171,000 per year – USD$190,000 per year. For all US locations, you will be eligible to participate in Uber’s bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits., For New York, NY-based roles: The base salary range for this role is USD$171,000 per year – USD$190,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$171,000 per year – USD$190,000 per year. For all US locations, you will be eligible to participate in Uber’s bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.