Customer Success Implementation Lead, Uber for Business

Uber Logo
Uber
Chicago, IL, United States
81000 - 100000 USD / Year
  • Environmental
  • FullTime
  • Applications have closed

About The Role We’re looking for sharp, highly motivated individuals to join our team! As a Customer Success Implementation Lead , you’ll work directly with our existing Enterprise and Mid-Market customers to drive successful onboarding of new products, expand adoption of current solutions, and ensure long-term satisfaction and retention. Partnering closely with Account Executives and cross-functional stakeholders, you’ll play a critical role in deepening relationships with strategic accounts, optimizing program performance, and delivering exceptional customer service that creates lasting impact.

What You’ll Do

  • Partner with existing customers to understand their evolving needs, business goals, and success metrics, and align implementation plans to support long-term value.
  • Design and manage implementation strategies for new products and additional use cases, ensuring they integrate seamlessly with the customer’s existing programs and workflows.
  • Proactively identify opportunities to drive deeper adoption and engagement with current offerings through data insights, feedback loops, and best practices.
  • Serve as a trusted advisor during key program launches or expansions, coordinating internal teams and customer stakeholders to deliver a smooth, timely, and effective rollout.
  • Deliver tailored training and enablement to ensure customer teams are confident and successful through live sessions, scalable resources, or custom collateral.
  • Oversee end-to-end technical setup, including account configuration, integrations (API/SFTP/Expense), and support for billing or reporting workflows.
  • Collaborate closely with cross-functional teams (Sales, Product, Support, Marketing, and Finance) to ensure client feedback is acted on and the customer experience continuously improves.
  • Identify and mitigate risks by anticipating challenges and developing action plans that prioritize customer retention and program growth.

Basic Qualifications

  • Bachelor’s Degree
  • 3 years of experience in a client-facing role and/or project management

Preferred Qualifications

  • Strong prioritization skills – able to manage your time effectively, prioritizing high-value clients, while working with multiple customers to deliver on goals and improve processes.
  • Outstanding interpersonal skills, both written and verbal communication, and strong group facilitation skills.
  • Outstanding organizational skills and the ability to balance your attention to detail with swift execution – we need to do things quickly and seamlessly.
  • Speed, resourcefulness, and a go-getter attitude. Be agile and thrive when operating in new spaces and fast-paced environments.
  • The drive to contribute to a positive team environment and collaborate by always sharing strategies with your peers.
  • Tech-savviness. You’ll be using multiple systems in your role, and Salesforce experience is a plus.
  • Excellent communication and collaboration abilities.
  • Strong analytical, organizational and problem-solving skills
  • Proficient in data analysis, interpreting results to drive meaningful conclusions
  • Experience in influencing stakeholders to drive decision-making

For Chicago, IL-based roles: The base salary range for this role is USD$81,000 per year – USD$90,000 per year. For New York, NY-based roles: The base salary range for this role is USD$90,000 per year – USD$100,000 per year. For all US locations, you will be eligible to participate in Uber’s bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits., For Chicago, IL-based roles: The base salary range for this role is USD$81,000 per year – USD$90,000 per year. For New York, NY-based roles: The base salary range for this role is USD$90,000 per year – USD$100,000 per year. For all US locations, you will be eligible to participate in Uber’s bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

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