Group Reservations Coordinator – Full-time

Black Desert Resort Logo
Black Desert Resort
Ivins, UT, United States
24.00 - 26.00 USD / Hour
  • Gastronomy
  • FlexTime
  • FullTime
  • Seasonal
  • Shift
  • Weekends
  • Applications have closed

Overview Black Desert Resort, located in the stunning landscape of Southern Utah, offers a unique ultra-premium experience amidst breathtaking natural scenery. The resort features a championship 19-hole golf course designed by Tom Weiskopf, luxurious accommodations, and a variety of high-end amenities including upscale dining, a state-of-the-art spa, and curated retail experiences. Whether guests are planning a group retreat, event, or personal escape, Black Desert Resort delivers world-class hospitality and unforgettable stays.

Job Summary The Group Reservations Coordinator serves as the primary liaison between the Reservations and Group Sales teams and is responsible for managing all group-related reservation requests. This role handles rooming lists, ensures accurate billing and contract compliance, and provides a seamless experience for group contacts and attendees. The ideal candidate is organized, service-focused, and able to work collaboratively across departments to support group success.

Job Specifications Onsite Black Desert Resort

Shift & Schedule Availability: Year-Round / Full-Time

Pay Range $24 — $26/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Why Join Us Competitive Pay & Benefits: Comprehensive health insurance, 401K with company match, employee dining room, flexible time off, exclusive resort discounts, and employee complimentary hotel stay program

Guest-Oriented Role Work in a team environment that is focused on service and hospitality

Career Growth Opportunities to advance into Sales and Marketing

Responsibilities

  • Provide detailed information about resort amenities, services, room types, and rates.

  • Use the reservations system to check block availability and book group reservations accurately.

  • Maintain group blocks by entering group rooming lists, monitoring pickup, cut-offs, and attrition; ensure proper billing, deposits, and routing are reflected, and all reservation details match the group contract.

  • Assist guests with special requests and inquiries in a professional and courteous manner.

  • Collaborate with other resort departments to ensure group requirements are met.

  • Process reservation-related paperwork and maintain accurate records.

  • Follow up on guest bookings, confirmations, and group communications.

  • Address and resolve issues or concerns that arise during the reservation process.

  • Maintain up-to-date knowledge of resort events, promotions, and policies.

Qualifications

  • High school diploma or equivalent required; hospitality-related education a plus.

  • 1—2 years of experience in hotel reservations, front office, or group coordination preferred.

  • Familiarity with PMS/reservations systems (e.g., Opera, SynXis, or similar).

  • Strong organizational, communication, and time-management skills.

  • Excellent phone etiquette and a guest-focused demeanor.

  • Proficiency with Microsoft Office and ability to learn new software.

  • Must be able to work a flexible schedule, including weekends and holidays as needed.

Blackdesertresort

Apply for job