Sales Operations Coordinator

Role Overview

We are looking for a Sales Operations Coordinator to support daily operational execution across sales, item setup, retailer systems, and administrative processes. This role serves as a central resource ensuring accurate product data management, system maintenance, retailer alignment, and cross-functional coordination between Sales, Operations, and Leadership teams.

The position plays a critical role in maintaining data integrity, supporting field teams, managing retailer requirements, and ensuring the timely execution of administrative and item-related initiatives across multiple customer platforms.

Salary Range

45k-55k

Key Responsibilities

Item Management & Data Administration

• Maintain and manage VIP item administration and product data updates
• Support new item setup processes and assist with new item forms
• Manage product syndication platforms such as Syndigo or Nielsen Brandbank
• Coordinate and update product specifications across other retailer platforms and internal paperwork
• Manage retailer item/distributor backend alignment updates, including Kroger and Walmart DSD alignment forms

Retailer & Customer System Support

• Process and submit any needed shipment notifications for Direct Customer shipments
• Assist with Distributor alignment follow-ups for new or evolving retailer partners
• Process billbacks as needed for direct customers
• Help clarify customer deductions and provide processing information to accounting

Sales & Organizational Support

• Serve as PP Lead for Monthly Sales Meeting coordination and preparation
• Manage milestone gift card programs and tracking
• Coordinate business card ordering and BDS trade show materials
• Provide ongoing administrative support to sales leadership and field teams
• Take on ad hoc projects across the organization as business needs evolve

Systems Administration

• Administer user access to data systems
• Maintain and manage Repsly platform administration
• Execute order form edits and updates as needed

Qualifications & Experience

Required

• High attention to detail
• Strong organizational and time-management skills
• Ability to manage multiple priorities and deadlines simultaneously
• Strong written and verbal communication skills
• Ability to work cross-functionally with Sales, Marketing, Operations, and external retailer contacts
• Proficient in Microsoft 365 (Excel, Word, Powerpoint, etc.)

Nice to Have

• Experience in CPG item lifecycle management and Syndigo
• Experience with Microsoft Business Central
• Understanding of retail compliance deductions and billback processes
• Experience preparing materials for sales meetings or trade events
• Process improvement mindset and documentation experience