Technical Project Manager

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Grandview Tek
United States, US
  • IT
  • Applications have closed

Technical Program Manager — CRM Operations

Location: Remote (U.S.)

Contract Length: 8 months (April 2026 — December 2026)

A global leader in the media and entertainment streaming industry is seeking an experienced Technical Program Manager to support large-scale CRM initiatives across a global digital platform. This role will help bring structure, visibility, and execution discipline to complex CRM programs spanning messaging, promotions, monetization, customer engagement, and service communications.

The ideal candidate has strong experience managing enterprise-level programs across engineering, product, marketing technology, and data teams, and is comfortable coordinating initiatives that involve multiple stakeholders across global teams.

What You’ll Do

Program & Project Management

  • Build and manage end-to-end project plans for CRM initiatives, including timelines, dependencies, milestones, and launch readiness.
  • Coordinate delivery across engineering, product, marketing technology, data, legal, and regional teams.
  • Lead project kickoffs, status updates, and risk/issue tracking sessions.
  • Identify blockers and risks early and escalate with clear recommendations.

Global Intake & Prioritization

  • Manage the centralized intake process for global CRM requests.
  • Assess incoming initiatives based on business impact, technical complexity, and regional scope.
  • Work with leadership to prioritize projects and define delivery timelines.

Technical Coordination

  • Act as the primary coordination point between CRM platforms, data pipelines, and engineering teams.
  • Translate technical constraints into clear plans for business stakeholders.
  • Ensure alignment across environments (UAT, staging, production) prior to launches.

Launch & Operational Handoff

  • Coordinate launch readiness and go/no-go decision processes.
  • Align stakeholders on scope, timing, and support models.
  • Transition projects smoothly from launch into business-as-usual operations.

Communication & Program Visibility

  • Maintain a single source of truth for timelines, priorities, and risks.
  • Provide clear executive-level status reporting.
  • Establish documentation and communication processes that improve team visibility and efficiency.

Required Qualifications

  • 5 years of enterprise program or project management experience
  • 5 years working with CRM, MarTech, or customer lifecycle platforms
  • Proven experience managing complex, cross-functional initiatives involving engineering, product, and data teams
  • Demonstrated ability to communicate with senior leadership and multiple stakeholders
  • Strong understanding of systems, data flows, and platform dependencies

Preferred Qualifications

  • Experience with Braze CRM
  • Experience supporting subscription, retention, or customer engagement programs
  • Experience working in global or multi-region environments
  • Familiarity collaborating with Legal or Compliance teams on customer-facing systems
  • Experience with Jira, Confluence, Monday.com, or similar project management tools
  • Bachelor’s degree or equivalent experience
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