IT/OT Senior Engineer II

About Stellix Global Services We collaborate with our customers and technology and service partners with a relentless co innovation mindset We solve difficult challenges and deliver sustainable outcomes If you are a problem solver with a passion for working across multiple technologies and business relationships we invite you to explore opportunities at Stellix Global Services The Role We are currently looking for a Senior ITOT Engineer II position within our ITOT managed services team to provide post project services such as DCS Platform OT infrastructure virtualization networking cybersecurity and other ITOT services and automation project solutions for our installed customer base Solutions provided will largely leverage a portfolio of Emerson products and select third party OT platforms Responsibilities of this role may range to include scheduled maintenance activities or managed services for customers DCS system administration; cyber security solutions; automation performance and reliability services; customer help desk and emergency services digital plant troubleshooting and integration; system installation and commissioning; DCS system upgrades; operational solutions for alarm management loop performance process simulation; lifecycle consulting and business continuity services The Senior ITOT Engineer II in the managed services team will be expected to perform consultative services for customers via annual service contracts service bank assigned projects and some subscription based offers Building trusted advisor relationships it is expected for the Senior ITOT Engineer II to support and advise customers on a range of ITOT and virtualization life cycle platform recommendations that will solve customer pain optimize business value and enhance customer satisfaction with their ITOT investments to support meeting their business goals Education Experience & Skills BS Degree in Computer Science Chemical Engineering Electrical Engineering or equivalentMust have either of5 7 years of DeltaV or similar DCS systems experience hardware and platform troubleshootingRCA DCS upgradesadministration integration andor virtualization7 9 years of other ManufacturingLaboratory OT systems experience troubleshootingRCA integration networking and administration lifecycle management upgradingpatching8 10 years of IT experience as a service provider virtualization networking cybersecurity troubleshootingRCA upgradingpatchingPreferred 2 4 years of direct experience in Life Sciences IndustryFamiliar with cGMP GDP qualityregulatory requirements FATSATCQVDemonstrated increasing level of responsibility supporting OT systemsFamiliar with analog and discrete signaling serial and Ethernet communications and hardware technical drawings including P&IDs electrical schematics loop drawings network architecture drawings Virtualization experience and networking knowledge preferred Soft SkillsEmbodies an Infinite Leadership mentality and interest in coachingmentoring with long game in mind Collaboration and team workTime management and reportingDetail oriented good documentation skillsCritical thinking and problem solvingAbility to assess risk through review of documentation and KBAsApplicants should either reside locally or express a willingness to relocate to the Foxborough MA area Must be able to travel extensively within the New England region What Youll Do Day to day technical support and help desk for customer contracts to support their ITOT systems Following triage demonstrate situational awareness for escalation to more senior engineering members or the software vendors factory supportLiaison with Emerson Rockwell Dell VMWare Cisco and other third party partnersComplete assigned service agreement deliverables in a timely manner with high quality and quantifiable business results Manage the completion of these contract obligations with some oversight from the contracts coordinator or department manager demonstrating organization skills and self starting capabilitiesSupport lifecycle solutions ITOT Team Leads with infrastructure network design installation commissioning and maintenance activities in a Microsoft OS environment often utilizing either VMWare or HyperV virtualization platforms Be able to provide technical leadership and mentoring to less senior engineersSupport design and build activities for Life Science customers and others in a Quality controlled methodology Involve extensive documentation internal testing Factory Acceptance Testing Site Acceptance Testing and site commissioning services as assigned Troubleshoot ITOT and automation control systems at the virtual physical network controller and IO level in order to resolve customer problems in an efficient manner and keep their system running or the project on scheduleProvide lifecycle engineering solutions in the areas of server workstation networking software configuration digital bus DeltaV hardware virtualization alarm management or other areas of expertiseProvide timely and thorough communication to customers in both written and oral format Demonstrate an organized and methodical approach to troubleshooting and problem solvingExecute contract or project deliverables following direction andor by following established procedures or guidelinesWork towards completion of the DeltaV Field Service Associate certification as well as other certifications as assignedActively involveinform Account Managers of potential opportunities identified through customer engagements to help drive service expansion and increased customer satisfactionSupport to improve the long term growth of Stellix Global Services ITOT business through supporting business development maintaining and improving customer relations and supporting internal programs for continuous improvement and efficiency Under supervision execute installed base lifecycle projects within budget and schedule and take ownership for project quality and customer value outcome24x7 support for customer emergencies under a monthly rotating assignment roster Comply with all Stellix Global Services requirements for business processes including time entry site visit reports and all other documentation according to internal proceduresHow Youll Be Successful Leverage your passion for technology and your customer focused mindset to grow your customer relationships to a level of a trusted advisor mapping automation solutions that will solve our customers complex operational challenges and support their digital journeyFlexibility May be called upon for coordination of other Stellix Global Services personnel and cross functional teams to ensure the delivery of the overall results expected by the customerBring passionate team spirit and a commitment for excellence in all work productsProactively drive and deliver projects and services via the lifecycle solutions portfolio by driving services demand creation with your customer contacts Driving technology adoption and realized customer outcomes Candidate will be self starting responsive innovative with a problem solving mindsetHeres What Youll Get Highly competitive Medical Dental and Vision InsuranceFlexible Spending or Health Savings AccountsUnlimited Vacation Time10 Paid Holidays12 Paid Weeks Maternity LeavePet InsuranceRetirement Savings 401k and Employee Stock Ownership PlanEmployee Referral BonusProfessional Development ReimbursementCompany Paid STD LTD and Life InsuranceThis position offers a starting salary between Must be currently authorized to work in the United States Policy on Third Party Unsolicited Resume Submissions Please note that any third party unsolicited resume submissions will immediately become the property of Stellix Global Services Stellix Global Services will not pay any fee to a submitting employment agency person or entity unless a signed agreement is established Please Note Stellix Global Services is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity sexual orientation national origin disability protected veteran status or any other characteristic protected by law ref 1394