Front Desk / Scheduler

Job Details

Description Our Front Desk / Scheduler will be responsible for the efficiency, accuracy and professionalism of the front desk. Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately. This role works in a collaborative relationship with the front desk team as well as with other departments and employees.

Hours – Monday – Friday 7 a.m. – 4 p.m. with rotating weekends and holidays. We are offering a $1000 sign on bonus with this role! Job Duties

• Patient Communication & Support

• Answer and direct incoming calls; assist patients as needed.

• Greet and check in visitors; determine the purpose of visit and direct to appropriate staff.

• Schedule, confirm, and follow up on patient appointments and physician referrals.

• Administrative & Recordkeeping

• Compile, update, and maintain medical charts, reports, and correspondence.

• Conduct patient interviews to complete insurance, privacy, and intake forms.

• Insurance & Payment Processing

• Verify insurance coverage; collect co-pays and ensure proper documentation.

• Familiarity with PracticeEdge or eIVF systems is a plus.

• Coordination & Workflow Management

• Facilitate smooth communication between the lab, physicians, and clinical staff.

• Maintain adherence to patient care standards and HIPAA privacy regulations.

Education/Experience

• High School Diploma or equivalent required; Bachelor’s degree preferred
• At least one year of administrative medical office experience strongly preferred
• Experience with Electronic Medical Record (EMR) system strongly preferred

Why You’ll Love Working Here — Our Amazing Benefits 🌟 Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. Low-cost employee-only healthcare coverage option is also available.

👨👩👧👦 Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.

🤱 Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.

🌴 Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!

💼 Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.

💳 Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.

💚 Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.

🙌 Rewards for Connections: Earn extra money with our Employee Referral Program —your network is invaluable!

📚 Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.

🧘 Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness.

💡 Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you’ll have access to emotional well-being and work-life resources whenever you need them.

🐾 Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.