Customer Success Specialist

Join the BenQ Team Are you ready to be a part of a globally trusted brand where cutting edge technology meets exceptional talent BenQ is an award winning display solutions provider for lifestyle and business including gaming monitors projectors and even interactive displays like BenQ Board for education Our core values focus on Bringing Enjoyment N Quality to Life We are hiring a Customer Success Specialist to provide hands on post sales support for our Education vertical customers As a BenQ classroom solutions product expert you will act as a trusted advisor understanding customer goals and helping map product capabilities to meet their needs Duties & Responsibilities Support onboarding deployment professional development and training sessions to drive engagement and successful outcomesServe as the primary day to day contact for assigned accounts acting as a trusted advisor to understand goals challenges and opportunitiesLead and deliver engaging training sessions for teachers administrators IT teams and channel partnersvia live webinars recorded content and in person demonstrationsCreate and maintain customer facing materials such as tutorials user guides and training videos to empower end usersAdvocate for customers internally providing feedback to improve processes product usability and the overall customer experienceRepresent BenQ Education at user events workshops and professional gatherings as neededRequired Experience Knowledge Skills and Abilities 2 years of experience in Customer Success Account Management Implementation or client facing rolesWork experience in K 12 or higher education institutions preferred Familiarity with classroom technology AV integration digital teaching tools CRM systems and virtual training platformsStrong problem solving organizational and project management skillsAbility to manage multiple accounts and tasks efficiently both independently and collaborativelyExcellent communication presentation and relationship building abilitiesEducation Bachelors degree in Education Business or a Technology related field Compensation Based on experience Position Type Full Time; Monday Friday 830 AM 530 PMOffice Based70 Travel Local and regional travel as needed