Service Manager

Job Title Service Manager Location Farmingdale Long Island Job Type Full Time Salary Range 90 115k About Sonsray Sonsray moves mountains for the construction transportation and agriculture industries We are the West Coasts largest Thermo King & CASE dealership offering sales parts service rental and leasing We are committed to fostering a supportive and dynamic work environment Why work here At Sonsray we value all employees their contributions and most importantly their ideas We know that the key to moving mountains is teamwork This is what we offer our team members Medical coverage PPO HSA optionsDental Vision and Life insurance provided at no cost401K with competitive employer contributions80 hours of annual vacation increasing with years of serviceUniforms provided annuallyAnnual boot voucher of 12500One full paid day off annually for community volunteer workBirthday meal provided by SonsrayPrivately owned and operated with decisions made based on core values rather than corporate directivesAnnual Holiday Party including covered airfare and hotel for employees and a guestEmphasis on company growth and employee developmentOpen door policy fostering a collaborative environment with active owner and management involvementPosition Summary The Service Manager will be responsible for managing service operations within the Thermo King dealership to maximize return on investment through optimizing Service Department processes to ensure internal and external customer satisfaction growing profitable service labor sales exercising disciplined expense control attracting and retaining outstanding talent and effectively engaging department personnel with P&L responsibilities Responsibilities Manage the annual service budget to achieve profit goals KPIs and business plansOversee technician efficiency productivity and service department performanceImplement a priority system for all service work schedulingEnsure timely filing of manufacturer warranty claims and monitor expensesrecovery ratesLiaise with the manufacturer to resolve warranty issuesMaintain management reports for department and employee performance including P&LSchedule and assign jobs based on employee skillsEnsure the Service Department has the necessary well maintained tools and equipmentCollaborate with the VP on facility maintenanceCoordinate dealership training and service related customer clinicsMonitor technician and office staff training and advancement per D2E requirementsConduct facility inspections safety meetings and annual safety inspectionsIntroduce services and products to prospective customers through cold calls and visitsDrive to client locations as neededOperate vehicles safely complying with all road signsAdhere to all Auto and Equipment Safety rulesPerform other management directed duties in line with dealership objectivesService Management and Financial Acumen Develop and manage an annual service budget with measurable profit goalsMonitor and analyze management reports including Profit & Loss P&L to ensure departmental goal achievementManage warranty expenses and recovery rates and possess knowledge of manufacturer warranty claim processes and requirementsOperational Efficiency and Team Leadership Demonstrate strong management skills to optimize technician efficiency productivity and overall departmental performanceProficiently schedule and prioritize service work and effectively assign jobsEnsure the maintenance of tools and service equipmentCollaborate on facility maintenanceEmployee Development and Safety Coordinate training programs and clinics and monitor employee training and advancementKnowledgeable in facility inspections safety meetings and annual safety inspectionsCustomer Relations and Sales Possess excellent interpersonal and communication skills for effective interaction with manufacturers and customersDeliver excellent quality customer service to maintain and develop strong customer relationshipsExhibit sales skills including making cold calls and visiting prospective customersProfessionalism and Requirements Minimum 5 years of service management experience in a dealership fleet diesel transportation refrigeration or heavy equipment environment Thermo King experience highly preferredProven experience managing technician teams and full service department operationsDemonstrated P&L ownership budget management and KPI driven performanceExperience driving technician efficiency labor sales growth and warranty complianceStrong understanding of shop scheduling work order flow and operational processesAbility to lead develop and retain high performing service teamsExperience working with manufacturer programs and warranty requirements Thermo King experience preferredStrong communication customer service and problem solving skillsProficient in service management systems and reporting toolsValid drivers license; 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