Pharmacy Technician – Customer Care – Day Shift

Position Type: Full-Time | 120 W. 1st Ave, Mesa, AZ

Pay Range: $21 – $25/hr

Position Schedule: Employees are required to work any of our 8-hour shift schedules during our normal business hours, M-F 8:00am – 6:00pm.

* Eligible high-performing PTCB-certified technicians may qualify for a hybrid work model, provided they hold active licenses in their home state and all states where Strive has pharmacy operations. This is not a fully remote role.*

Position Overview

Are you ready to step into a pivotal role that shapes the future of healthcare? At Strive Pharmacy, we’re looking for a Customer Service – Pharmacy Technician who’s ready to be a game-changer in delivering top-notch patient care, driving seamless communication, and ensuring our team’s success. You won’t just be part of the action—you’ll be at the very heart of our commitment to excellence, setting the gold standard for compliance and customer service. This is your chance to shine and make a real impact!

Key Responsibilities

Join the forefront of healthcare excellence, where you’ll:

• Handle phone calls and make outgoing calls to assist patients and healthcare providers.
• Manage payments and maintain accurate financial records.
• Provide efficient solutions to inquiries about orders, including payment, shipping, and processing.
• Respond to text messages promptly for easy communication.
• Facilitate communication between pharmacists and technicians to ensure smooth patient care.

Required Qualifications

• A GED or high school diploma.
• A clean criminal record with no felonies.
• Current and valid PTCB (Pharmacy Technician Certification Board) certification is required.
• An active State technician license.
• Previous experience working in a customer service or call center environment within the pharmaceutical or healthcare space
• Proficiency in basic math and general PC skills, including Microsoft Office, internet navigation, and email.
• Excellent verbal and written communication skills.

Work Environment

• Regularly stand to communicate and engage with patients and colleagues.
• Frequently use your hands for handling documentation, accessing information, and ensuring smooth operations.
• Occasionally stand and walk within the facility.
• Capable of lifting and moving items, even up to 50 pounds.
• Work predominantly indoors in a collaborative setting with peers and pharmacists.