Senior Manager -Tech Product Owner and Enablement

CVS Health Logo
CVS Health
Work At Home, COLORADO, United States
  • Agriculture
  • FlexTime
  • FullTime
  • Applications have closed

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger — helping to simplify health care one person, one family and one community at a time.

About the Role

The Artey team is expanding, and we’re looking for a highly organized, relationship driven Product Enablement Lead to support one of CVS Health’s most visible, high impact AI products. Artey helps colleagues access information, streamline workflows, and automate everyday tasks across the enterprise.

What You will Do :

Product Enablement & Training

  • Own the strategy, development, and delivery of training programs, onboarding materials, andenablement ofcontent forArtey.

  • Lead lunch & learns, demos, roadshows, and partner presentations to drive awareness and adoption.

  • Create clear, intuitive documentation and communications to support new feature rollouts.

  • Partner with Learning & Development and enterprise training teams to expand curriculum pathways.

User Acceptance Testing (UAT) & Quality Readiness

  • Lead endtoendUAT cycles across multiple teams and business functions.

  • Develop test plans, acceptance criteria, andtestonboarding materials.

  • Coordinatedefects oflogging, triage, and resolution with engineering.

  • Validate that solutions meet business needs, workflow requirements, and colleague experience standards beforelaunching.

Cross Functional Bridge Between Operations & Engineering

  • Serve as the bridge between enterprise Operations teams (HR, IT, Retail, Aetna, business units) and theArteyEngineering Team.

  • Work with business partners to uncover workflow nuances, operational needs, and pain points.

  • Host andfacilitaterequirements gatheringsessions with business partners focused on new feature development.

  • Clarify what the feature shouldaccomplishand why itis needed, ensuring alignment with businessobjectives.

  • Define clear acceptance criteria to measure successful implementation of the new feature.

  • Translate insights from these sessions into clear, structured, technically actionable requirements for engineering.

  • Participate in sprint planning, backlog refinement, and feature review sessions,representingthe voice of the colleague, and ensuring operational realities inform product decisions.

  • Collaborate with engineering to assess feasibility,identifyinterdependencies, and balance speed, technical complexity, and business impact.

  • Identifygaps early andmaintaintight communication loops to prevent misalignment and minimize rework.

  • Support postlaunch by collecting feedback from operations teams and converting insights into product enhancements.

Stakeholder Partnership & Workflow Understanding

  • Build strong, trusted relationships across HR, IT, Retail, Aetna, and enterprise business groups.

  • Plan, schedule, andfacilitaterequirements gatheringand discovery workshops to understand processes, capture business needs, and document workflow pain points.

  • Break down complex or ambiguous operational challenges into clear requirements and user stories.

  • Partner with Product Management to prioritize enhancements that deliver meaningful enterprise value.

Operational Excellence & Continuous Improvement

  • Support change management, rollout planning, and communication for all releases.

  • Monitor adoption, training effectiveness, sentiment, and feedback to inform product evolution.

  • Continuously refine UAT, enablement, andrequirements ofgatheringprocesses to improve repeatability and scale.

  • Maintain strong alignment with Product Management on roadmap, timelines, andcross functionalexpectations.

Requirements:

  • 7 years ofexperience in product enablement,project management,orprogram management usinginstructional design, process mapping, change management, or business analysis.

  • 7 years of experienceinfacilitationskills, especially in hostingrequirements,gatheringworkshops and discovery sessions.Highly organized,detail-oriented, and capable of managing multiple work streams simultaneously.

  • 1-3 years of experiencewith enterprise AI, automation platforms, or digital workplace tools.

  • 1-3 years of experience withMoveworks, conversational AI, Copilot, or similar technologies.

  • Must be able to work east coast hours.

Preferred Experience:

  • Experience withprofessionalcommunication skills with the ability to simplify complex concepts.Comfortwithpresenting to varied audiences and leading structured training sessions.

  • Experience withrelationship buildingand listening skills across diverse stakeholder groups.Empathy for end users and a passion for improving workflows and colleague experiences.

Education

  • Bachelor’s degree or equivalent work experience.

Pay Range

The typical pay range for this role is:

$106,605.00 – $260,590.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits — investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

  • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .

  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 03/01/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran — committed to diversity in the workplace.

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