Field Service Technician (SC)

Since 2018 Elevate Aircraft Seating has been enhancing the passenger experience through innovative aircraft seat design and manufacturing With locations in California Washington and Germany we are guided by creativity collaboration and a shared commitment to quality We are looking for a skilled Field Service Technician to join our team in Charleston SC We value teamwork inclusivity and continuous professional development and we offer competitive benefits along with opportunities for growth JOB SUMMARY The Field Service Technician is responsible for providing on site technical support during aircraft production This role supports installation activities and addresses issues related to damaged or defective parts rework pickups cosmetic discrepancies and customer service concerns The position requires strong technical judgment effective problem solving skills and the ability to implement innovative solutions in real time The Field Service Technician operates under general supervision and reports directly to the Lead Field Service Technician SUMMARY OF JOB DUTIES Essential Functions Other duties and projects may be assigned or requested Reasonable accommodation may enable individuals with disabilities to perform essential functions Provide on site support during aircraft build resolving installation issues damaged parts rework pickups and cosmetic defectsPerform rework across receiving BFE factory and flight line ensuring compliance with company drawings and specific rework instructionsReplace and troubleshoot faulty electronic components and damaged parts; adjust misaligned panels and trim pieces; assist seat installation teamsRework and stamp pickups for all seat classes as specified by airline and OEM customer requestsHandle moderately complex issues independently; escalate highly complex issues to Lead Field Service TechnicianSustain a high quality level of workmanship at all timesRespond promptly to communication and maintain a positive rapport with OEM and airline personnelFollow all company and OEM safety guidelines and operational processesSubmit part order requests and understand the POASOA process as required by both organizationsCoordinate daily with QA Engineers Product Support Managers Technicians and other key stakeholdersAttend daily stand uptie in meetings as requiredEscort guests and technicians safely within OEM facilitiesAdhere to all ongoing training requirements including flight line and safety coursesStand in for the Lead Field Support Technician as neededPerform other duties and projects as assigned or requestedAdhere to company policies procedures and ethics codeMaintain a safe secure and legal work environment adhering to company policiesContribute to team efforts by accomplishing related tasks as neededProtect the confidentiality of the companys information and productsGENERAL QUALIFICATIONS Education Knowledge and Experience Education High School Diploma or equivalent required Associate degree in a related technical field preferredExperience Minimum of 1 year of experience in aircraft service specifically related to troubleshooting andor repairing aircraft interiors is preferredSkills Familiarity with commercial aircraft seating products preferredBasic knowledge of CMMs drawings and other important technical documents Mechanical ability with hand and power tools Basic computer knowledge and familiarity with MS office applicationsProficient using smart phones tablets to send emails pictures and other applications Ability to work efficiently in stressful situations Follow instructions and complete jobs in a timely mannerExcellent customer service and communication skills verbally and written Preferred SkillsExperience Microsoft Office proficiency ie Excel Word Outlook Excel Other Ability to manage multiple tasks and assignments concurrently including support for more than one customer in a single dayWilling to travel both domestically and internationally as neededMaintain a valid drivers license and clean driving record with the ability to obtain and maintain a valid passportMay be asked to work extended or irregular hours as requiredMust show proof of ability to work in the United StatesElevate Aircraft Seating is an at will employer; employment is at the mutual consent of both the employee and the employer and may be terminated at will for any reason with or without cause at any time during employment with the CompanyAs business conditions warrant a change in the operating necessities of the Company all employees are expected to react productively handle other essential tasks assigned now or in the futureSUPERVISION PROVIDED TO THE POSITION This position will work under general supervision and reports to the Lead Field Service Technician LEADERSHIP RESPONSIBILITY Handles moderately complex issues themself and refers highly complex issues to the Lead Field Service TechnicianLANGUAGE SKILLS Ability to communicate effectively in English both reading and verbally COMPENSATION & BENEFITS Elevate Aircraft Seating offers competitive wages and benefits to recognize employees for their work The base pay offered will vary depending on job related knowledge skills location experience and take into account internal equity Salary Range Transparency 28 32 per hour Featured Benefits Generous 401K matching with immediate eligibility and vesting3 weeks of Paid Time Off12 paid holidaysAffordable health care plans for yourself and your familyAnd so much moreOther Perks Potential for growth within organizationSupportive workplace environment with a team oriented culture