Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Health Solutions

Why Consider This Job Opportunity

• Salary up to $25.65 per hour
• Opportunity for career advancement and growth within the organization
• Comprehensive benefits including medical plans, 401(k) with matching contributions, and paid time off
• Supportive and inclusive culture with ongoing coaching and mentoring
• Flexibility in work hours and potential telework agreements
• Engaging training programs ranging from 4 to 18 weeks

What To Expect (Job Responsibilities)

• Actively listen to customers and advocate for their needs by providing guidance and support
• Resolve customer inquiries and issues efficiently while documenting all interactions
• Educate customers about available resources and assist them in navigating their options
• Collaborate with team members and other departments to address service issues and improve outcomes
• Maintain confidential records of patient information and follow company policies and procedures

What Is Required (Qualifications)

• Minimum of 6 months of customer service experience
• Basic computer skills
• Must reside in the CST Time Zone
• High School Diploma, GED, or equivalent experience
• Willingness to work specific hours with flexibility

How To Stand Out (Preferred Qualifications)

• 1+ years of customer service experience in a contact center environment
• 1+ years of claims, provider, dental, medical, or other related healthcare experience
• Experience with Microsoft Office

HealthSolutions #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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