Quality Assurance Lead

Join Our Growing Team We are excited to announce that Capital Vacations is expanding to Orlando Florida As the fastest growing company in the hospitality industry we take pride in delivering exceptional service and unforgettable vacation experiences to our valued members and guests Company Overview At Capital Vacations our mission is simple to provide quality vacations to our members and guests With access to over 90 internal club destinations and thousands of external options we are committed to excellence in every aspect of our service At Capital Vacations we foster a vibrant work environment that encourages collaboration personal growth and success We believe in empowering our employees with the tools and support they need to thrive making us a premier choice for those looking to advance their careers in the hospitality sector Join us and be part of a dynamic team that is passionate about creating memorable vacation experiences for our members Position Overview To support our growth in Orlando we are currently looking for the right individuals to join our Quality Assurance team We have the following openings Quality Assurance LeadWhy Choose Capital Vacations At Capital Vacations we pride ourselves on being an employer of choice within the hospitality industry Here are just a few reasons to consider joining our team Unbeatable Compensation Plans Enjoy some of the highest commission rates in the industry with weekly payouts and opportunities for generous monthly bonusesComprehensive Training and Development We provide robust training programs to help you excel in your role and ongoing professional development opportunitiesCareer Advancement Opportunities We believe in promoting from within and provide clear pathways for growth within the companySupportive Work Environment Join a dynamic team that fosters collaboration and support where successes are celebrated togetherFlexible Work Schedules We offer flexible scheduling options to accommodate your needs including the ability to work weekends and holidaysExciting Perks and Benefits Enjoy a range of benefits including company paid life insurance medical dental vision coverage a 401k plan and discounted vacation staysWho Were Looking For We seek passionate and motivated individuals who thrive in a fast paced environment and are eager to make a difference Ideal candidates will Have a positive attitude and a strong desire to succeedPossess excellent communication and customer service skillsBe enthusiastic about building relationships and helping others enjoy their vacation experiencesDemonstrate resilience and adaptability in a dynamic work environmentBe ready to take on challenges and commit to continuous learning and growthQuality Assurance Manager Position As the Quality Assurance Manager you will oversee the QA Department You will be responsible for maintaining proper sales and marketing compliance procedures across these departments while ensuring exceptional service delivery and compliance with company standards Principal Duties and Responsibilities Staff Management Train motivate and monitor the Quality Assurance team to maintain high performanceBudget Management Collaborate with Sales and Marketing Management to keep the overall site budget within acceptable standardsPolicy Implementation Maintain and communicate company policies while implementing them effectively across all departmentsReporting Ensure accurate reports are generated and distributed as directedIntegrity Maintenance Uphold the integrity of Capital Vacations ownership through quality assurance processesAdministrative Support Oversee the processing of contracts including verification of accuracy equity reports and credit applicationsCustomer Service Provide exceptional service to owners during closings and ensure satisfaction before during and after the cancellation period of any purchaseDocument Management Ensure all documents are handled correctly and that contract files are prepared for funding and filed in compliance with company policiesIssue Resolution Handle misrepresentation concerns and client disputes reporting escalated issues to upper managementPerformance Standards Maintain a low net cancellation rate and meet closing percentage targets as set by the companyGeneral Administrative Duties Complete administrative assignments in an orderly and timely manner and foster a productive working environmentProvides Customer Service to Owners during the closings as well as before and after the cancellation period of any purchase Ensures that our newest Owner leaves with confidence in the purchaseAssists with contracts processes and other functions in the office as needed or requestedVerifies all documents for accuracy checks contracts for errors and omissionsPrepare all contract files for funding and scans files into Smart SearchAdheres to regulation and company policiesprocedures concerning the Timeshare closing processHandles misrepresentation concerns and client disputes and reports when necessary; reports escalated items to Upper Management as appropriateMakes recommendations and assists on site Sales Management Team regarding corrective counseling training up to termination for misrepresentationsProtects the company from misrepresentations Job Requirements Education and Experience 4 5 years of experience in the Timeshare industry and administrative functions preferredSkills Knowledge and Abilities Strong personnel and management skills with a technical competency in office processesAbility to multitask and adapt in a fast paced environmentExcellent time management written and verbal communication skillsDiverse knowledge encompassing human resources contracts accounting planning and development marketing and record retentionProficient in Microsoft Office Suite Word Excel PowerPoint and capable of efficient typingStrong customer service orientation and problem solving skillsFlexibility to work additional hours weekends and be on call as needed