AWS solution architect

DependableIT Group INC Logo
DependableIT Group INC
Hamilton, United States
65000 - 85000 EUR / Year
  • Production
  • FullTime
  • Applications have closed

Requirements

Must have:

– Hands-on experience with Amazon Connect or other CCaaS platforms in a production or enterprise setting – Proficient understanding of AWS services, especially Lambda – Knowledge of APIs, JSON, and event-driven architectures – Excellent troubleshooting skills and a keen eye for detail – Ability to work in live production settings – Experience designing and managing Amazon Connect environments from end to end (preferred) – Familiarity with AWS services like DynamoDB, API Gateway, S3, Lex, IAM, or Glue (preferred) – Understanding of contact centre concepts such as ACD, IVR, routing, and KPIs (preferred) – Client-facing experience with strong communication skills in explaining technical matters clearly (preferred) – AWS Certified Cloud Practitioner, Developer Associate, or Solutions Architect Associate (preferred) – Amazon Connect CCP or Partner Accreditation (preferred)

Responsibilities:

  • Configure and manage Amazon Connect environments, including contact flows, queues, routing profiles, prompts, and user accounts – Design, maintain, or assist with omni-channel contact flows (voice and chat) – Facilitate AWS integrations utilizing Lambda and associated serverless services – Monitor, diagnose, and resolve Amazon Connect and integration challenges using tools like CloudWatch – Conduct testing and validation of modifications before production rollout – Address production incidents and implement operational adjustments, escalating when necessary – Document configurations, adjustments, and operational procedures – Collaborate with internal teams and clients to convert business needs into technical solutions – For senior-level engineers: serve as a point of escalation, guide junior team members, and contribute to the development of internal best practices

Company:

DependableIT is a leading Canadian provider of customer experience, managed IT, and advanced technical support services with over 20 years of experience supporting enterprise clients across North America. Our focus is increasingly on Amazon Connect and AWS-based contact centre solutions. We are currently expanding our Amazon Connect practice and are looking for engineers of varying experience levels who seek hands-on involvement in real production environments and clear pathways for career advancement. Our office is hybrid remote, based in Hamilton, ON. We offer comprehensive health and dental benefits, paid training, structured mentorship, and opportunities for growth into intermediate and senior technical positions.

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