Facilities Operations Center Operator

Job Description: The Process Control Operator plays a crucial role in ensuring smooth and e7icient operations by coordinating logistics, monitoring site systems, and responding to routine and emergency events. This position requires exceptional multi-tasking abilities, a willingness to learn, and keen attention to detail.Responsibilities:

• Manage and prioritize multiple simultaneous tasks including fielding phone calls, responding to radio and text communications, and coordinating during emergency situations.
• Learn and understand the interconnections between various site systems such as Pressure, Flow, Conductivity, Chemical Composition, Amperage, and Voltage.
• Conduct detailed data analysis by tracking system trends, identifying changes in process variables, and cross-referencing findings with site events and operational activities.
• Accurately and thoroughly document all operational events on site, ensuring precise and comprehensive records for all incidents and processes.
• Provide timely and e7ective responses to customer and internal inquiries related to work orders and site operations.
• Process incoming service requests and generate work orders according to established procedures.
• Support administrative functions such as data entry, email correspondence, and calendaring.
• Coordinate logistics and service desk requests, ensuring that responses are prompt, clear, and e7ective.
• Participate in maintenance planning and assist in site process improvement initiatives.
• Monitor building management and lighting systems, with responsibility for troubleshooting and data trending as needed.
• Maintain a high level of situational awareness and professional communication during high-pressure events.
• Embrace a culture of continuous learning, proactively seeking to expand technical knowledge and understanding of site systems.

M-F 10 PM-6:30 AM3 weeks of training on day shift then move to M-F 10 PM-6:30 AMQualifications:

• Strong organizational, time management, and multi-tasking skills, including the ability to stay focused during emergency events with high communication volume.
• Administrative, operational, or related work experience preferred.
• Excellent written and verbal communication skills with an ability to interact e7ectively at all levels.
• Proficiency in computer applications and the use of maintenance management systems.
• Exceptional attention to detail, accuracy in documentation, and analytical mindset.
• Eagerness to learn, adapt, and master new systems and procedures.
• Reliable, responsible, and enthusiastic team player.
• Commitment to personal and professional growth.
• Previous customer service experience considered an asset.

Education:

• High school diploma or GED equivalent required.
• Additional college coursework preferred but not required.

United Global Technologies