Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Legal Services

Why Consider This Job Opportunity

• Salary up to $15.00/hr
• Comprehensive benefits package including health, dental, and vision insurance
• 401(k) with company matching to support your retirement savings
• Paid time off and 7 paid company holidays, plus 4 floating holidays per year
• Remote work opportunity available for candidates located in Oklahoma
• Supportive work environment with a focus on employee success and career growth

What To Expect (Job Responsibilities)

• Respond to customer support tickets, addressing questions and resolving issues related to existing orders
• Manage high-volume phone calls to assist customers with order inquiries and new order placements
• Document issues and updates in Confluence for internal tracking
• Visit court dockets for information on case filings and occasionally retrieve filed papers
• Collaborate with other teams to ensure all necessary tasks related to orders are completed

What Is Required (Qualifications)

• High school diploma or GED required
• 1-3 years of customer support or call center experience assisting customers over the phone
• Proficiency in using computer programs such as Microsoft Outlook, Excel, Word, and PDF Editor
• Ability to read, write, and speak English fluently
• Typing speed of at least 55 wpm

How To Stand Out (Preferred Qualifications)

• Experience with document manipulation
• Ability to implement new processes and improve performance
• Strong problem-solving skills and ability to anticipate and circumvent issues

LegalServices #CustomerSupport #RemoteWork #CareerOpportunity #EmployeeBenefits

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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