Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Radiology Services

Why Consider This Job Opportunity

• Salary range up to $20.36 per hour
• Comprehensive health benefits including medical, dental, vision, and life insurance
• Company-matched 401k plan and employee stock ownership plan
• Generous paid time off and paid holidays
• Supportive work environment with a focus on teamwork and communication
• Opportunities for career growth and development within the organization

What To Expect (Job Responsibilities)

• Answer phone inquiries from patients, facilities, and payers regarding account charges and insurance payments
• Set up payment plans for patients as requested
• Maintain confidentiality of Patient Health Information (PHI) in compliance with HIPAA regulations
• Communicate any questions or issues to the Lead and Supervisor as necessary
• Perform various clerical duties including collecting balances due and recording payments to accounts

What Is Required (Qualifications)

• Minimum of 1 year of customer service or call center experience, preferably in medical or healthcare settings
• Strong communication skills and a professional demeanor
• Detail-oriented, self-motivated, and a problem solver
• Ability to navigate multiple computer screens and browsers quickly and accurately
• Minimum educational requirement: High School diploma or equivalent (GED)

How To Stand Out (Preferred Qualifications)

• Knowledge of Explanation of Benefits (EOBs)
• Experience in a fast-paced team environment
• Continuing education beyond high school is preferred

RadiologyServices #CustomerService #HealthcareJobs #CareerOpportunity #EmployeeBenefits

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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