Key Account Management Specialist

About UniUni

UniUni is a leading North American last-mile logistics provider, delivering tens of millions of parcels annually across Canada and rapidly expanding in the United States. Since our founding in 2019, we’ve leveraged technology and a crowdsourced delivery model to provide fast, economical, and reliable logistics solutions for local, national, and international e-commerce partners.

Why Join Us?

At UniUni, we’re committed to growing with our people. We support both vertical advancement and lateral development, ensuring every role helps build your skillset and career path. If you’re driven, client-focused, and excited to be part of a rapidly evolving logistics network, UniUni is the place for you.

Position Summary

As a Key Account Management Specialist, you will play a pivotal role in maintaining and growing our most valuable client relationships. You will serve as the main liaison between UniUni and key e-commerce clients, ensuring exceptional service delivery, resolving issues, and identifying new business opportunities within your assigned accounts.

Key Responsibilities

• Serve as the primary point of contact for assigned key accounts, delivering prompt and effective client support.
• Build strong, trust-based relationships with clients to drive long-term satisfaction and retention.
• Analyze account performance and logistics needs to deliver tailored service solutions.
• Monitor parcel delivery performance and proactively address service issues or delays.
• Lead regular business reviews, offering data-driven insights and operational improvements.
• Collaborate with internal teams to ensure service quality, SOP adherence, and continuous improvement.
• Generate client-specific quotations using established pricing strategies and market insights.
• Manage account billing, invoicing accuracy, and payment tracking.
• Identify upsell or cross-sell opportunities to maximize account value and revenue growth.
• Support key accounts in navigating claims processes and ensuring timely resolution.
• Contribute to additional cross-functional projects as needed to support business goals.

Qualifications

• Bachelor’s degree in Business, Logistics, or a related field; MBA is a plus.
• 2+ years of experience in key account management, sales, or business development within the logistics or e-commerce sectors—last-mile delivery preferred.
• Proven track record of building strong client relationships and delivering business results.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational and multitasking abilities in fast-paced environments.
• Proficiency in Microsoft Office and CRM tools (e.g., Salesforce, HubSpot).
• Analytical and data-savvy with an ability to identify trends and develop solutions.
• Willingness to travel occasionally for client meetings and reviews.

Ready to Make an Impact?

If you’re passionate about client success, logistics, and making things happen, apply now and become part of UniUni’s growth journey.