Sr. Property Manager – Avia/Mya

Who we are The Domain Companies is a national real estate development and investment firm focused on making a positive and lasting social economic and physical impact on the communities in which we build Domain is responsible for a diverse range of innovative projects including affordable mixed income and luxury apartments condominiums hospitality retail entertainment venues and creative workspace Our success is a result of our community focused approach collective entrepreneurial spirit and the unique skills and experience of our people Our team stays at the forefront of our industry by striving for excellence and innovation in everything we do The result is a dynamic environment that encourages creativity and offers the opportunity for growth and advancement What were looking for We are hiring a Senior Property Manager to serve as the on site leader for two communities This role will own operational execution team performance resident experience and financial outcomes The ideal candidate will be a self starter with excellent customer service skills passion for delivering a high quality product and creating a positive team member and resident experience We are highly entrepreneurial and results driven Youll run the day to day operations drive results and partner closely with senior leadership to continuously improve property performance While we work hard its important that we take time to have fun and collaborate Culture fuels us here at Domain thats why we host Company volunteer days community engagement and volunteer opportunities and team building events such as Company outings What youll be doing Leadership & Culture Lead coach and develop the onsite team; create clarity accountability and high standards Ensure that they feel supported aligned and engaged in their role and connected to the greater team and CompanyEstablish and maintain relationships with team members residents vendors community leaders financial partners and city agencies in collaboration with upper managementConsistently make a conscious and positive impact on all individuals that your Domain footprint reaches and beyondBuild a strong operating structure priorities KPIs and consistent performance feedback and expectationsResident Experience & Operations Own resident experience end to end seamless service delivery clear and effective communication and community reputationOversee customer service standards conflict resolution resident events and resident relationsManage vendors and service partners to performance standards hold them accountable and set expectationsConduct recurring property inspections using HappyCo software and ensure a clean safe well maintained communityEffectively maintain product knowledge of the community competition through consistent evaluation of market conditions and trendsIdentify and seek out opportunities to add value to the property the resident and team member experienceFinancial performance Accountable for property performance metrics occupancy renewals delinquency expense control and NOI driversContribute to Budget preparation annually and then execute against budget and forecast Provide clear variance explanations and corrective action plansPartner with senior leadership on revenue strategy pricing renewals concessions and vacancyCollaborate with maintenance team on work order performance unit turns capital projects and risk mitigationCompliance & Mixed Income Collaboration Collaborate with the corporate compliance team on leasing affordable unitsEnsure a high performing and efficient compliance processAssist with recertification documentation as neededBuild effective relationships with regulatory agencies investors and partners; respond promptly and thoroughly to inquiriesConduct annual inspection with city agenciesSkills Experience and Qualifications Required A minimum of 3 5 years of multifamily property management experience required mixed income preferredWorking knowledge of LIHTCmixed income compliance and Fair Housing hands on experience preferredProven ownership of budgetforecast with strong financial acumen ability to read operating statements and manage metrics NOI income expenses capital projects etcProven experience leading and developing teams with measurable performance improvementTech forward and systems oriented; able to learn and optimize property management platforms Yardi Voyager preferredStrong written and verbal communication; able to handle resident vendor and agency interactions with confidenceMust be experienced in MS Office products such as MS Word Excel and OutlookAbility to work independently and with a teamAbility to work in a fast paced environment and complete multiple tasks with simultaneous deadlinesAbility to both give and receive positive as well as constructive feedbackWorking knowledge of building systems HVAC elevators sprinklers preferredBachelors degree preferredPhysical Demands This position involves regular walking standing sitting for extended periods of time hearing and talkingMay occasionally involve stooping kneeling or crouchingMay involve close vision color vision depth perception focus adjustment and viewing computer monitors for extended periods of timeInvolves manual dexterity for using keyboard mouse and other office equipmentMay involve moving or lifting items at or under 40 pounds Lifting belt is requiredWork Hour Requirements Ability to work a flexible schedule based on the needs of the property as well as the company needsRegular dependable attendance and punctuality is requiredCompensation & Benefits Competitive pay with potential annual bonusHealth and wellness benefits multiple plan offeringsCompany paid Life Insurance and Short Term DisabilityPaid Parental Leave Program up to 8 weeks of 100 pay401k matching program up to 415 days of paid vacation 7 sick days and 11 company holidays annually2 Volunteer days and an annual community day where we get to give back togetherProfessional development opportunitiesThis job description is not all inclusive The Domain Companies reserves the right to amend this job description at any time The Domain Companies is an Equal Opportunity Employer committed to a diverse and inclusive work environment