At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Do you know how to look at a process and determine its effectiveness and efficiency? Are you good at analyzing data and solving problems? If so, join our Strategic Operations team as a Strategy & Operations Manager. The Operations Manager is responsible for supporting the Life Sciences Equipment and Service organization’s field service team by managing service parts processes. Responsible for analyzing data, generating insightful reports, and driving initiatives to enhance the efficiency and effectiveness of our Life Sciences parts operations. Participates in the identification, development, and evaluation of new Balanced Scorecard strategic initiatives and continuous improvement opportunities. Accountable for overseeing project budgets, timelines, and resources, as well as working closely with Operations Managers and cross-functional teams to ensure project success.

What You Will Do

Continually monitor and evaluate service parts operations. (50%)

• Continuous Improvement: Continuously monitor and evaluate parts operations performance metrics. Identify trends, patterns, and areas for improvement. Recommend and implement process enhancements, automation, and technological solutions to drive operational efficiency and customer satisfaction.
• Stakeholder Collaboration: Collaborate with key stakeholders, including field service managers, technicians, and supply chain, to understand their needs and challenges. Act as a liaison between field service and other departments to ensure effective communication and alignment of objectives.
• Parts Inventory Management: Collaborate with supply chain and operations teams to develop and execute inventory management strategies and reports. Monitor parts usage, obsolescence, and replenishment needs. Propose and implement inventory optimization initiatives to minimize stockouts, reduce carrying costs, and improve overall inventory turnover.
• Training and Documentation: Develop training materials, standard operating procedures (SOPs), and documentation to support the field service organization in parts-related processes. Conduct training sessions and provide ongoing support to ensure proper understanding and adherence to established procedures.
• Compliance and Quality Assurance: Ensure compliance with regulatory requirements, company policies, and industry standards related to parts operations. Implement quality control measures, conduct audits, and drive corrective actions, as necessary.

Provide service parts reporting and analytical support to the Life Sciences Equipment and Service team. (25%)

• Reporting and Data Analysis: Collect, consolidate, and analyze data related to service parts operations, including inventory levels, demand forecasting, order fulfilment, and parts availability. Generate accurate and timely reports, dashboards, and metrics to provide insights and facilitate informed decision-making.

Manage strategic initiatives and continuous improvement projects related to service parts operations (25%)

• Process Optimization: Identify opportunities to improve parts operations processes and workflows. Collaborate with cross-functional teams, including field service, supply chain, and IT, to design and implement efficient and standardized processes that streamline parts management.
• Project Management: Lead projects focused on optimizing parts operations. Define project scope, objectives, deliverables, and timelines. Coordinate resources, manage project tasks, track progress, and ensure successful project completion within specified timelines and budget.

What You Need To Be Successful

• Bachelor Degree in Business or Management
• 5+ years of proven experience as a Business Analyst, Operations Manager, or in a similar analytical role
• Project management experience, including the ability to plan, execute, and monitor projects to achieve desired outcomes within specified timelines and resources.
• Experience authoring reports to extract data from a centralized warehouse.
• Strong analytical and problem-solving skills, with the ability to analyze complex data sets, identify trends, and generate meaningful insights.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
• Detail-oriented mindset with a strong focus on accuracy and data integrity.
• Ability to adapt to changing business needs, prioritize tasks, and work effectively in a fast-paced, dynamic environment.
• Domestic and International travel required.

Hybrid position. Must live within commutable distance from Mentor, Ohio STERIS location.

What We Offer You

The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing:

• Competitive pay
• Annual merit bonus and incentive plans
• Medical, vision, prescription, dental and life insurance
• 401(k) with a company match
• Paid vacation time and paid holidays
• Tuition assistance
• Opportunities for advancement

Join us and help write our next chapter.

LI-HT1

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.