Technical Specialist I

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Technical Specialist I – Keller,TX

Responsible for the Technical Capabilities (Product, People, Process, Parts) of a product category and ensuring standardization of the product category across all labs:

• Product — Collaborates in the determination of the Repair Capabilities and Progression of Repair Levels for each product category. Works collaboratively with Engineering and Sales/Marketing on identifying new projects, establishing the strategic approach and critical functional requirements to the capability development effort, and validation of the resulting engineering designs.

• People — Participates in an overall skills assessment of technical capabilities (strengths, weaknesses, opportunities and threats). Contributes to the development and maintenance of the Department’s Skills Matrix: Required Tasks, Productivity and Quality Standards for each task, and the Technician’s Evaluations against the Skills Matrix. Guides Master Technicians and Team Leaders for the personnel development of all technicians in the department, including the Master Technicians and Team Leaders. Serves as backup in the absence of Department Supervisor.

• Process — Establishes the process steps of product flow through the department and works collaboratively with Engineering and QC Manager to establish the acceptance standard for all repairs and evaluation criteria for warranties.

• Parts — Responsible for identifying part and material failures / resolution, initiating cost savings measures, and supporting inventory decisions.

Duties

Here is what to expect as a day-to-day routine as a Technical specialist:

1. In a collaborative role, uses and maintains a skilled level of product knowledge and repair techniques to help department manager and technician work group.

2. Communicates with sales and customers to resolve technical issues, and promote product education.

3. Responsible for evaluating the repair capabilities and quality of outside vendors.

4. Provides support to repair exchange, loaner, and CPO (Certified Pre-Owned) sales programs.

5. Provides technical support to vendors (both outside repair vendors and part vendors).

6. Provides technical support to Ops Support Engineering for work instructions, device standards, BOM’s (Bill of Materials), and tooling to support production processes.

7. Initiates ECO’s (Engineering Change Orders) for addressing technical issues, new product development capability, tooling, processes, and parts changes in the department.

8. Conducts incoming triage and performs initial observation of product. Assesses trends, estimates warranties, and determines “No Repair”, observes new models of OEM (Original Equipment Manufacturer).

9. Contributes to decision making on outsourcing decisions.

10. Works closely with and provides support to department manager for meeting department goals. (SQDCE).

11. Initiates and addresses NCR’s (non-conforming reports).

Education Degree

• High School Diploma or GED

Required Experience

• Bachelor’s Degree with 5 years’ experience in surgical repairs or related field OR 8 years’ experience in surgical repairs or related field without a bachelor’s degree.)

What will help you stand out?

• Good eye to hand coordination.
• Ability to work with very small parts.
• Great attention to detail.
• Ability to solve problems using advanced technical skills.
• Ability to technically train others.
• Ability to estimate costs.
• Teamwork – Ability to lead and work with a team. Provides a structure conducive to teamwork.
• Copes well with stress — Effectively deals with the concerns of the organization and the people in it and provides appropriate attention.
• Displays Positive Attitude and Confidence.
• Communication Skills — Builds trust and solid working relationships with employees and others in the organization. Shares information with others and goes beyond communicating only what is necessary.
• Ability to Influence
• Demonstrated ability to repair medical instruments or equipment,and can troubleshoot and uses standardized testing procedures; examines and tests mechanisms for defects.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.