Medical Equipment Service Technician

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently? Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptional customer experience? If you want to work for a great company where you will have the opportunity to advance your career, join our growing team as an Equipment Service Technician. This role is part of our new Field Service Division, focused on our Endoscopy/GI low temperature specialized sterilization equipment portfolio.

This is a remote based customer facing position. To support and service our customers in this assigned territory candidates must be based out of one of the following states: Connecticut.

What we offer

• $3000.00 sign-on bonus offered
• Overtime opportunity
• Annual merit bonus, incentive, and commission plans
• Company vehicle approved for personal use, uniforms, safety gear, and tool kit
• Company provided credit card, iPhone & laptop
• Field based — start and stop from home everyday
• Business travel and all related expenses paid
• Medical, vision, prescription, dental and life insurance
• 401(k) with a company match
• Paid time off that accrues from day one and paid holidays
• Service training and coaching program
• Tuition assistance
• Opportunities for advancement

ustomer Focus & Retention — 30%

Technical Professional, Compliance-Regulatory and Continuous Improvement — 60%

Customer Growth — 10%

• Drives Customer satisfaction as a first point of contact through pro-active, professional communication and commitment to resolving Customer’s issues/problems expediently.
• Utilize Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures. Fulfill vendor credentialing in accounts as needed.
• Manages STERIS assets utilizing electronic inventory management platform to maintain inventory, tools, personal protective equipment, vehicle, etc. to prescribed levels.
• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitive equipment, systems and components.
• Manages time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.
• Perform daily administrative duties using multiple application platforms and technology equipment (laptop, smartphone, related software). This includes, but is not limited to scheduling, effective communication, managing parts trunk stock, daily completion of service reports and activities while on site; Learning new technologies and software applications as they become available to improve productivity.
• With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory, and builds competency to be a trusted advisor, communicate leads to management and sales staff.
• All other duties as assigned.

Duties

At STERIS, our Equipment Service Technicians act as the face of our company by ensuring top-notch service for our customers. In this field-based, customer-facing role, you will travel to hospital and surgical facilities to maintain, troubleshoot, service, and provide calibration and installation support for steam sterilizers, medical equipment washers and other STERIS products as needed. Drive customer satisfaction through pro-active communication and commitment to resolving customer’s issues/problems.

• Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).

• Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.

• Ensure a positive customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required.

• Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization.

• Promote STERIS growth through identifying sales opportunities and recommending STERIS products/services to customers.

• Communicate promptly and efficiently with customers providing informative status updates.

• Be a positive ambassador for STERIS at customer sites.

Required Experience

• High School Diploma or GED with a minimum of 4 years of work experience, including 2 years mechanical/technical directly related experience (e.g. mechanical, electrical, plumbing, HVAC, automotive).
• Customer and team engagement experience.
• Basic computer skills (MS windows/email, navigation, mobile app, data input into multi systems).
• Effective written and verbal communication skills.
• Valid driver’s license and the ability meet all required background and physical assessment elements to obtain & maintain existing and new vendor credentialing requirements.
• Ability to work flexible hours, sometimes outside “normal business hours” and including overnight travel (amount may vary based on district geography).
• Ability to establish effective home office (High Speed internet, conducive working space, secure company owned equipment and info).
• Must be able to be compliant with hospital/customer credentialing requirements.

*Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.

#LI-DC

Pay range for this opportunity is $49,551.85 – $69,298.32.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.