Supervisor, Customer Operations

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

The Role

Come join our team as a Customer Operations Supervisor! In this role, you will assist with planning, directing, and coordinating activities of Service Support Administrators engaged in providing front-line support to the Field Sales Organization and global Customer Operations departments. You will work with the Customer Operations Director as well as other departments to ensure all SSA’s have proper resources, training, and support to maximize Customer satisfaction and operational efficiency.

++This is a hybrid position, located in Mentor OH.++

What You Will Do

• Reviews and determines appropriate course of action for standard Siebel processes including activating agreements, correcting activities, and assisting with general inquiries and issues. Additionally supports the order management process for services and special projects.
• Provides on-going communication with Field Sales relative to policies and procedures, schedules and staffing, service backlog, and order management.
• Continuously monitors daily operations and workflow. Implements improvements as needed to ensure Customer satisfaction, productivity, and effectiveness.
• Supports recruitment and employee development processes by identifying and facilitating training opportunities, providing ongoing coaching and feedback, establish development opportunities, and ensuring performance reviews are conducted in accordance with established timeline.
• Provide monthly one-on-one meetings with SSA to review performance, workload, audits, and any outstanding issues.
• Participates in departmental initiatives for new projects, implementation of processes and/or problem resolution.
• Performs monthly reports and evaluations on departmental statistics and monitors staffing and performance levels based on the data.

Education Degree

• Bachelor’s Degree

What You Need To Be Successful

• Bachelor’s Degree
• 5-7 years related Customer service experience
• Previous success with taking on new initiatives
• Demonstrates ability to coach and lead a strong team

What Will Help You

• Proficient with Microsoft Office, Siebel, Sales Connection, and Oracle
• Ability to communicate effectively both orally and in writing
• Strong leadership and development skills
• Demonstrates initiative and adaptability
• Develops innovative solutions to resolve issues or areas for improvement
• Ability to deal with challenging situations and Customers
• Skilled in providing constructive feedback
• Knowledge of product & service capabilities sold by STERIS Corporation preferred

What We Offer

The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. #LI-EK1

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.