Practice Associate II #Full Time

Top Healthcare Provider Network The 61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors This position will support ColumbiaDoctors one of the largest multi specialty practices in the Northeast ColumbiaDoctors practices comprise an experienced group of more than 2800 physicians surgeons dentists and nurses offering more than 240 specialties and subspecialties Opportunity to grow as part of the Practice Associate Career Ladder Job Summary Now Hiring for Multiple Positions in Manhattan The Practice Associate II is responsible for ensuring an exceptional patient experience during patient arrival patient departure interactions relating to registration and appointment scheduling as well as other administrative inquiries The Practice Associate II is part of a team that delivers an exceptional patient experience through kindness inclusion integrity accountability and excellence Job Responsibilities Greet patients and visitors & answer patient telephone calls promptlyReview the daily and weekly schedule frequently to ensure accuracy of the visit provider appointment duration patient insurance participation status with the visit provider visit reason and visit type Proactively resolve issues discovered in the review with limited involvement of the patientObtain all required registration and intake information from patients necessary for an efficient check in process; verify andor update any new insurance eligibility benefits or other information prior to the start of the patient appointment in the electronic health record EHR; accurately indicate arrivals cancellations and no shows in the EHRSchedule follow up appointments referrals and other related tests as requested by the provider Obtain prior authorizations and referrals for follow up care as needed by insurance planCoordinate and schedule office visits and procedures Schedules ancillary services on behalf of patient and prepares requisitionsMay collect all time of service and past due payments prior to the start of the appointment Settle cash drawer in the EHR on a daily basisCommunicates insurance participation financial responsibility if applicable and time of service policy to patient populationMay rotate to other sites as neededMay assist SupervisorManager with special projects as neededPerforms other related duties as assignedJob Qualifications High school diploma or equivalency is requiredA minimum of 3 years relevant experienceIntermediate knowledgeproficiency of Medical TerminologyGood organizational and problem solving skills and the ability to set priorities among multiple competing objectives tasks and initiatives is requiredExcellent customer service skills and the ability to maintain a pleasant and helpful demeanor through all situationsExcellent relationship management skills including but not limited to emotional intelligence interpersonal skills empathy and ability to handle situations with respect tact and sensitivityCandidate must demonstrate excellent verbal and written communication skillsAbility to work collaboratively with a culturally diverse staff and patientfamily population demonstrating tact and sensitivity in stressful situationsWorking proficiency of Microsoft Office Word & Excel or similar software is required and an ability and willingness to learn new systems and programsHourly Rate Ranges 2476 3021 Note Our salary offers will fall within these ranges based on a variety of factors including but not limited to experience skill set training and education 61st Street Service Corporation At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal state and local civil rights laws