Mechanical Service Writer

People who want to do a great job want to work for a company that values that dedication We do Snider Fleet Solutions is one of the largest commercial tire dealers and retread service providers in the nation We are recognized as an industry leader for providing innovative outsourcing alternatives to both single truck customers and large multi location trucking fleets In addition to in shop services we also offer 247 emergency roadside assistance Youll be working with people who put everything theyve got into their jobs Because they love what they do and they love being on a winning team We go the extra mile in everything we do We Offer Paid Time Off PTO personal holiday sick and vacation Career advancement opportunities 401k retirement planningProfit sharingMedical Dental VisionEmployer Paid LifeEmployer Paid Short Term DisabilityAnd MoreWe are currently seeking a team member who believes in the extra mile philosophy to fulfill our Mechanical Service Writer role As a Mechanical Service Writer you will report to the Mechanical Service Manager Your focus will be estimating heavy duty truck and trailer mechanical jobs including parts and labor You will also bill service tickets as demand requires This entails significant time on the phone and computer communicating with vendors concerning parts pricing and availability and placing orders You will also be in constant communication with mechanics on labor and time and with customers on estimated job cost lead time and scheduling This is a fast paced environment; urgency and communication are critical What Youll Do on a Typical Day Estimating service tickets Ordering partsProcessing and making returnsCustomer supportDirect communication with technicians customers and vendorsAdherence to all safety programsAssist in service billingWork will be a combination of office and service shopwarehouse setting This will be at one of our commercialindustrial tire andor mechanical truck service centers The employee is occasionally exposed to fumes or airborne particles interact with moving mechanical partsequipment and the noise level at the service center is usually moderate to high Our Ideal Candidate Education or Experience Associates Degree in Business or other related fields; four year degree preferred andor equivalent work experience At least 2 years experience within the industry or a related management positionSkills and Abilities Ability to pass background check and drug screen Must have strong organizational and time management skills as well as close attention to detailComplete understanding of VMRS codes and TMC recommended practices Strong skills in Microsoft Office Outlook Word Excel & PowerPoint and the ability to learn and operate other software AS400 SAP BTN etc Superior customer service and communication skills both written and verbalAbility to use all necessary office equipment scanner facsimile machines calculators postage machines copiers etcUnderstanding of invoicing and billing procedures Sensitivity to all confidential mattersReliable and dependable with self initiativeAbility to work effectively as a team member and independently with minimal supervisionAbility to learn quickly and take on new responsibilitiesProficient with 10 Key Ability to interact with all levels within the organization and client baseAbility to understand and meet month end quarter end and year end deadlinesAbility to work overtime based on branch or department needsUnderstanding of industry standards and practices in accomplishing these standards Ability to multi task work effectively under pressure and time constraintsAnalytical skills including research ability to interpret data and ability to analyze informationAbility to train and coach in administrative practices Familiarity with Paylocity is a plus Supplier specific product knowledge You bring the drive Well provide the training Apply today to join our winning team