Dry Cleaner Customer Service Representative at Fashion Fit

**This is a Work Experience position available through Employ NV Youth Hub. All candidates will be considered after program eligibility is determined.**

Company: Fashion Fit Tailor & Eco Cleaners

Job Title: Dry Cleaner Customer Service Representative

Location: Las Vegas, NV

Job Type: Part-Time

Pay: $15.00 – $19.00 per hour (depending upon experience)

Account Manager: Jenelle Berrien

Job Summary:

Fashion Fit Tailor & Eco Cleaners is seeking a dedicated and experienced Dry Cleaners Customer Service Representative. The role involves providing exceptional customer service, ensuring accurate tracking of orders, and maintaining a professional appearance.

Key responsibilities include:

• Exceptional Customer Service: Provide friendly, prompt service with a smile and show appreciation for customers’ business. Create relationships with customers and ensure every visit to the store is a great experience.

• Attention to Detail: Accurately track incoming orders, handle special instructions, and ensure complete outgoing orders without problems. Process payments correctly and attach tags to incoming garments with correlating tickets given to customers.

• Knowledge of Dry Cleaning: Understand the dry cleaning business to respond to customer questions and special requests. Advise customers on the likelihood of successful cleaning based on the type of stains and fabrics.

• Basic Computer Skills: Have basic computer knowledge or familiarity with a computer. Ability to learn new information and skills quickly.

• Professional Appearance: Comply with company dress code, which may prohibit excessive display of tattoos, facial piercings, excessive ear piercings, and any unnatural hair colors.

• Punctuality and Reliability: Maintain a high degree of regular and punctual attendance.

• Cash Register Operation: Run the cash register and handle transactions accurately.

• Communication Skills: Communicate clearly, accurately, and professionally with customers.

• Consulting with clients: Understanding their alteration needs and preferences.

• Measuring and marking garments: Using chalk or pins to prepare for alterations

• Maintaining work area: Keeping the workspace clean and organized.

Qualifications:

• High school diploma or equivalent

• Experience in Customer Service role and dry cleaning is a plus

• Proficiency in MS Office and retail management software.