Senior Product Operations – Delivery Marketplace

About The Role The Product Operations team drives product impact at scale by connecting product, engineering, and operations. This role supports Uber’s Delivery Pricing team , helping to shape the pricing experience across customers, couriers, and merchants.

As a key partner, you’ll collaborate cross-functionally to surface needs, support testing, streamline global rollouts, and ensure feedback loops are tight and actionable. You’ll turn strategy into execution, helping ensure pricing products are effective, well-adopted, and optimized for marketplace outcomes.

What The Candidate Will Do

• Operationalize Product Strategy: Partner closely with product managers, engineers, and designers to translate strategic objectives into scalable operational processes.
• Drive alignment across teams by managing key planning and goal-setting cadences (e.g., OKRs, quarterly roadmaps).
• Own Product Processes: Build and maintain efficient processes for product feedback intake, triage, prioritization, and communication. Improve workflows around product development and launch processes.
• Drive Cross-Functional Execution: Lead cross-functional initiatives that span product, engineering, marketing, support, and legal to ensure seamless feature rollout and adoption. Ensure stakeholders are informed and aligned through consistent status updates, documentation, and reporting.
• Enable Data-Driven Decision-Making: Develop and maintain dashboards, reports, and other tools to track product metrics, usage trends, and operational KPIs. Analyze product data and user feedback to identify improvement opportunities and inform prioritization.
• Manage Product Rollouts: Lead change management efforts related to product launches, new tooling, and process changes. Identify bottlenecks or inefficiencies in current processes and implement scalable solutions.
• Drive Product Communication: Serve as the point of contact for internal stakeholders regarding product updates, roadmaps, and timelines.
• Craft clear communications about product decisions, upcoming changes, and user-facing impacts.
• Champion the Voice of the Customer: Collaborate with support, sales, and UX research teams to capture customer feedback and advocate for user needs in product decisions.

Basic Qualifications:

• Undergraduate degree
• Preferred Masters degree
• At least 6 years of relevant job experience
• Experience working in or closely with product or engineering teams in a tech environment

Preferred Qualifications:

• Operational Excellence: Proven ability to scale product operations, define processes, and improve efficiency.
• Data Analysis: Strong skills in SQL, Excel, and/or data visualization tools (e.g., Looker, Tableau). Ability to derive insights from data to influence product decisions.
• Cross-Functional Collaboration: Ability to work effectively across engineering, product, design, marketing, and customer support teams.
• Communication: Excellent written and verbal communication skills; ability to simplify complex concepts for diverse audiences.
• Program/Project Management: Experience leading initiatives end-to-end with clear planning, tracking, and execution.
• Process Design: Skilled at building or improving workflows for product feedback, feature launches, or customer issues triage.
• Product Understanding: Deep understanding of product development cycles, agile/scrum methodologies, and product lifecycle.

For New York, NY-based roles: The base salary range for this role is USD$167,000 per year – USD$186,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$167,000 per year – USD$186,000 per year. For all US locations, you will be eligible to participate in Uber’s bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits., For New York, NY-based roles: The base salary range for this role is USD$167,000 per year – USD$186,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$167,000 per year – USD$186,000 per year. For all US locations, you will be eligible to participate in Uber’s bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.