Launch� Program Engagement�Specialist

Come join our team as a Launch Program Engagement Specialist and be part of our innovative fun and growing team today Schedule 800 am 430 pm Monday Friday Pay Non exempt Program Summary Belmarks Launch Program is a unique program focused on partnering with customers who are launching new products into the marketplace The program produces custom hand made packaging for display purposes including tradeshow presentations retailer meetings photoshoots and other pre market needs The Launch Program operates as a miniature version of Belmark incorporating all facets of the business on a small scale; from quote creation and order entry to graphic proofing printing on dedicated equipment hand forming and assembly and final shipment to the customer This end to end approach allows for speed flexibility and close collaboration with customers during critical launch phases The Launch Team is comprised of a small group of highly skilled individuals with strengths in customer service graphics print production assembly and finishing Responsibilities are shared across the department with each team member owning a specific portion of the process while contributing wherever needed to support team success and customer satisfaction Position Summary The Launch Program Engagement Specialist is responsible for building and strengthening customer relationships through partnership packaging expertise and creative customer focused solutions This highly visible customer facing role collaborates closely with Sales and the Launch Team to support pre market initiatives deepen engagement within existing accounts and help open new opportunities with prospective customers The Engagement Specialist helps develop tailored solutions aligned with unique product requirements while ensuring alignment with program capacity timelines and operational workflows Acting as a customer advocate this role ensures customer needs and expectations are clearly communicated internally and that prototype and Launch produced work is effectively connected to Sales to support relationship growth and business development Requiring strong packaging knowledge exceptional verbal and written communication skills the Engagement Specialist serves as a key resource for communicating Launch Program capabilities delivering presentations conducting department tours and facilitating training sessions for internal and external audiences This role develops program documentation communication materials and reporting that highlight Launch Program values capabilities and growth Principle Duties & Responsibilities Responsible for following all safety procedures as required by the role and to nurture a food safety culture by adhering to all Safe Quality Foods requirementsRepresent Belmark and its culture in a fair ethical and professional mannerUnderstand promote and represent Belmarks Mission Statement Purpose and Guiding Principles in all interactions and decision makingServe as a primary ambassador for the Launch Program acting as the face of Belmark through direct customer engagement in person virtually via email and by phoneDevelop and maintain trusted relationships with external customers by proactively understanding and anticipating their needs serving as their advocate within the organization and demonstrating urgency sound judgment and critical thinking to resolve issues efficientlyBuild strong partnerships with internal teamsparticularly Salesto ensure customer needs are clearly understood expectations are aligned and opportunities for collaboration and growth are maximizedOrganize and lead customer tours within the Launch department providing expertise education and support for program related questions and inquiriesDevelop and deliver interactive customer experiences including department tours presentations and training sessions that highlight Launch Program capabilitiesCollaborate with assigned sales representatives to align Launch prototype orders with customer objectives supporting relationship growth and new business development initiativesConduct Level 2 training for new employees and provide New Sales onboarding training to ensure operational readiness and program understandingPresent Launch Program capabilities at annual sales meetings and other high visibility internal or external eventsGenerate and maintain documentation communication materials and process guides to support program growth engagement and knowledge sharingPrepare and deliver regular Launch Program reporting to leadership including monthly metrics and actionable insights that highlight performance trends customer engagement outcomes risks successes and opportunities for continuous program improvementMaintain a strong working knowledge of Launch Program operations products and workflows to effectively support customers sales teams and internal stakeholdersAddress and manage customer complaints as needed providing clear timely communication regarding resolution and follow upEnsure adherence to and strive to exceed quality and productivity standards established and communicated by the departmentActively participate in continuous learning initiatives and demonstrate the willingness and ability to learn new skills and adapt to new or evolving operating systems and best practicesMay be required to travel occasionally to support customer accounts attend or exhibit at tradeshows or participate in professional development opportunitiesMay perform other duties as assigned by managerGreat benefits for the entire family Health Dental plan with Wellness discountFREE On site Health ClinicFlexible Spending AccountLife Insurance401k and Profit Sharing Plan with 6 matchPaid vacation AND personal timePaid holidays beginning day oneEmployee Assistance ProgramFREE On site Fitness CenterMinimum Qualifications Requires education as is generally acquired with a high school diploma GEDMust exhibit excellent interpersonal skills with the knowledge of and the ability to effectively utilize the English language in verbal and written formProficient in operating computers and a variety of standard office equipment with working knowledge of Microsoft Office Suite programsAbility to add subtract multiply and divide whole numbers decimals and fractionsAbility to read comprehend and follow written and oral instructionsAbility to meet deadlines and manage multiple projects simultaneouslyHigh attention to detail and accuracyAbility to resolve problems handle conflict and make effective decisions under pressureAbility to prepare written materials and articulate goals and action plansAbility to give receive and analyze information effectivelyRegular attendance is required may be required to work occasional overtime as neededAbility to relate well with management peers and customersMust be able to communicate providing verbal and written feedback in a professional and understanding mannerKnowledge of design specifications and graphic art servicesAbility to adapt well to change and thrive in a fast paced dynamic environmentAssertive self directed and capable of setting and achieving personal goalsAbility to maintain composure in stressful situationsThe above is intended to describe the general content of and requirements for the performance of this job It is not to be construed as an exhaustive statement of duties responsibilities or requirements The principle duties and responsibilities enumerated are all essential job functions except for those that begin with the word may Non sales job postings are limited to residents in the states of Wisconsin and Arizona only Belmark is an Equal Opportunity Employer