Customer Service Representative

Company Overview Brightway Insurance is a leading property and casualty insurance distribution company with over 300 franchise locations in 35 states We pride ourselves on delivering exceptional customer experiences and empowering our agents with innovative tools and support We are currently seeking Customer Service Representative CSR to join our team Position Summary As a CSR you will play a key role in ensuring our clients receive excellent service and support Youll assist both new and existing customers by answering questions processing changes to policies handling billing inquiries and supporting sales efforts when needed Responsibilities Provide exceptional customer service to policyholders via phone email and in person interactionsAssist clients with policy changes billing inquiries claims and general insurance questionsEducate clients on available coverages products and discountsMaintain accurate records in our CRM and carrier systemsCollaborate with agents and producers to ensure a seamless customer experienceSupport retention efforts by identifying opportunities for cross selling and upsellingQualifications High school diploma or equivalent required; college degree a plus4 40 Customer Service License required or ability to obtain within 30 days1 years of experience in insurance or a customer service related role preferredStrong communication and interpersonal skillsDetail oriented with excellent organizational abilitiesProficient in Microsoft Office Suite and comfortable learning new softwareWhy Join Us Competitive salary plus performance bonusesOpportunities for career growth and professional developmentSupportive team environmentWork that makes a difference in peoples lives