Training Lead, Agency Network

About Brightway Established in 2008 Brightway is proud to be one of the fastest growing insurance agency systems in the United States With over 350 franchises spanning 35 states and an impressive 13 billion in annual premiums we rank among the nations largest privately owned property and casualty insurance distribution companies We support our agency owners with comprehensive back office services marketing resources and continuous learning and development We are embarking on the next stage of our customer centric growth driven by innovation from our talented associates and the application of cutting edge technologies This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture As a Brightway team member youll engage in exciting projects that are reshaping the industry working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients most valuable assets Scope The Training Lead Agency Network delivers high impact multi modal training experiences across all stages of the agency journeyfrom onboarding to ongoing developmentto strengthen brand alignment drive adoption of best practices and develop a winning mindset This role works closely with agency leaders producers and operations teams and must bring realistic insurance and agency experience to the work The role applies practical proven adult learning methods to design and deliver training that changes behavior improves customer satisfaction and supports Brightways growth Job Responsibilities Design and deliver blended learning experiences including virtual instructor led training VILT in person workshops eLearning videos job aids leader guides webinars and coaching sessions Develop goal driven learning solutions that translate strategy into practical field ready behaviors agents can apply immediately Facilitate high impact training on insurance sales producer effectiveness systems leadership customer service and agency operations Coach and enable agency leaders and producers to improve sales outcomes operational execution and customer experience Partner with Agency and Business leaders to assess performance gaps and design targeted learning and enablement solutions Customize training schedules to minimize business disruption and support unit and franchisee performance goals Regularly assess learner needs and feedback to continuously improve training content and delivery methods Utilize the LMS and related technologies to deploy interactive multi modal learning and manage content updates while prioritizing learner adoption and impact over process Promote peer learning coaching and mentorship through open dialogue surveys and manager feedback Conduct follow up assessments and analyze training data surveys and KPIs to measure impact and effectiveness Proactively identify workflow process or service improvements that enhance training outcomes customer satisfaction and operational efficiency Maintain accurate and current training documentation including procedure manuals and departmental learning materials Collaborate cross functionally with leaders and stakeholders to align training efforts with company goals and shared objectives Serve as a learning ambassador representing Brightway at internal and external events such as conferences and panels Document training activities and results in internal systems with accuracy and timeliness Skills Licenses Certifications Highly proficient in Microsoft Office products Word Excel Outlook One Drive SharePoint Teams PowerPoint Proficient in basic IT troubleshooting system setup and navigation and ability to teach to others effectively Demonstrated experience designing and delivering performance based learning for experienced professionals preferably in sales agency or franchise environments Content development experience required Ability to analyze complex information synthesize insights and translate them into clear actionable learning solutions Exceptional facilitation and coaching skills in both classroom and virtual settings Property & Casualty or state equivalent insurance license preferred Education and Experience Bachelors degree or equivalent preferred Property and Casualty or state equivalent insurance license preferred Minimum of 7 years of insurance industry experience preferably in agency sales or operations roles Commercial experience highly preferred Minimum of 7 years of experience in training enablement coaching or learning leadership ideally in an agency franchise or sales driven environment Prior experience training or coaching producers agents or franchise partners strongly preferred Soft Skills Strong agency and customer centric mindset with the ability to influence experienced professionals Executive presence and credibility with senior agency leaders and business partners Excellent verbal and written communication skills; able to convey complex concepts clearly and concisely Ability to quickly learn and apply Brightway systems tools and processes High level of independent judgment decision making and accountability Creative practical problem solver with a bias toward action and results Comfortable challenging assumptions and driving behavior change constructively Excellent time management and prioritization skills; models strong execution for others Passion for helping others succeed and dedication to lifelong learning This role is onsite in our Charlotte office Equal Employment Opportunity Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals We are an equal opportunity employer and do not discriminate based on race color national origin sex age disability religion sexual orientation gender identity or any other characteristic protected by applicable law We believe that a diverse workforce is essential to our success and fosters innovation creativity and collaboration Our goal is to provide a work environment that is free from discrimination and harassment where everyone has an equal opportunity to succeed and grow