Inside Sales Director

About Brightway Established in 2008 Brightway is proud to be one of the fastest growing insurance agency systems in the United States With over 350 franchises spanning 35 states and an impressive 13 billion in annual premiums we rank among the nations largest privately owned property and casualty insurance distribution companies We support our agency owners with comprehensive back office services marketing resources and continuous learning and development We are embarking on the next stage of our customer centric growth driven by innovation from our talented associates and the application of cutting edge technologies This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture As a Brightway team member youll engage in exciting projects that are reshaping the industry working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients most valuable assets Position Summary The Director Inside Sales is responsible for driving profitable written premium growth through high performing inside sales operations that support current and prospective agents This role oversees lead management consultative sales support performance coaching and operational execution to ensure agencies maximize conversion and productivity The Inside Sales Leader partners closely with Agency Development Field SalesRSLs Marketing Product and Operations to deliver a consistent scalable inboundoutbound sales engine aligned with company goals The role leads a team of Business Development Associates and Insides sales specialists Primary Responsibilities Sales Leadership & Strategy Develop and execute the inside sales strategy to drive quote volume conversion rates and premium growthBuild predictable sales processes playbooks and performance expectations for the inside sales teamUse data and dashboards to evaluate funnel performance and identify opportunities to optimize lead quality agent engagement and sales throughputCollaborate with cross functional partners Marketing Agency Development RSLs Product to strengthen lead generation targeting and sales effectivenessTeam Leadership & Development Recruit develop and lead high performing inside sales professionalsConduct regular coaching training and skill development focused on consultative selling objection handling and product expertiseImplement performance management rhythms including KPIs call quality assessments and feedback loopsFoster a culture of accountability continuous improvement and customer agent focusOperational Excellence Oversee daily inside sales operations including inbound support outbound sales calls follow ups and pipeline managementEnsure accurate documentation in CRMsales platforms and reinforce best practices for lead handlingMaintain compliance with all regulatory quality and service standardsPartner with OperationsTechnology on workflow improvements automation and system enhancementsAgency & Partner Collaboration Work closely with Agency Owners Producers and RSL teams to identify sales opportunities and remove barriers to conversionProvide insights on agency performance trends and partner on targeted interventionsServe as a strategic internal voice for agency needs and feedbackReporting & Metrics Track and report on key sales metrics includingLead to quote conversionQuote to bind conversionWritten premium per agent per repSales cycle timeCall productivity and qualityPresent trends risks and opportunities to senior leadership with clear recommendationsKnowledge & Skills Strong understanding of sales methodologies funnel management and call centerinside sales operationsMust hold an active P&C insurance licenseAnalytical mindset with proficiency in CRM systems dashboards and sales performance toolsAbility to translate data into actionable insights Excellent communication coaching and stakeholder management skillsProven ability to build trust with senior leaders field partners and teamsEducation & Experience 710 years of progressive sales leadership experienceExperience scaling teams and managing managers or multi unit operationsTrack record of building sales strategies and executing large scale sales initiatives Equal Employment Opportunity Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals We are an equal opportunity employer and do not discriminate based on race color national origin sex age disability religion sexual orientation gender identity or any other characteristic protected by applicable law We believe that a diverse workforce is essential to our success and fosters innovation creativity and collaboration Our goal is to provide a work environment that is free from discrimination and harassment where everyone has an equal opportunity to succeed and grow