Commercial Lines Advisor

About Brightway Established in 2008 Brightway has grown to become one of the largest privately owned propertycasualty insurance distribution companies in the US with more than 350 agencies in 38 states and more than 14 billion in annual premiums Brightway is a purpose and core value driven organization We provide a blueprint for a future proofed life Through our successful model agency owners focus on protecting their clients most important assets through consultation curated choice and confidence While Brightway focuses on our agency owners through back office marketing support and constant learning and development Additionally Brightway builds integrates and launches best in class and proprietary technology to help our agency owners better connect with clients to deepen relationships and drive success Scope Under general supervision provides a broad range of insurance related customer service and business development support and services to our AAOs as well as existing customers in order to maintain and strengthen relationships Plays a key role as the facevoice of Brightway to inbound callers and those who receive outbound calls Works with all levels of the organization to promptly resolve issues to ensure satisfaction Job Responsibilities Handles requests received in inbound phone calls and emails from customers agents and othersProactively makes outbound phone calls with the purpose of providing service or selling additional productsservicesFulfills requesters needs ensuring satisfactionActs as mentor to those less experiencedListens to and incorporates feedbackDocuments activities and follow up in appropriate systems regularly and accuratelyPerforms other related duties as assignedReports activity and outcomes to manager Skills Licenses Certifications Strong customer service mindset a desire and ability to deliver service that provides a high level of satisfactionStrong communicator; must be able to convey ideas in a clear and concise mannerAbility to learn new Brightway systems and proceduresIndependent judgment and decision makingAbility to learn embrace and put into practice new concepts and skillsAble to gather and analyze facts and data draw inferences weigh alternatives and present logical solutionsAble to manage own time activities and resourcesTeam player; must be able to contribute to the team and rely on others to achieve objectivesCan demonstrate Brightway values of Smart Accountable and Trustworthy Education and Experience This position requires a bachelors degree and 2 5 years experience in Commercial Lines Customer Service or a related field The applicant must be proficient in Microsoft Office products Word Excel Outlook PowerPoint and must have a Property and Casualty license This position is based in Charlotte North Carolina Equal Employment Opportunity Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals We are an equal opportunity employer and do not discriminate based on race color national origin sex age disability religion sexual orientation gender identity or any other characteristic protected by applicable law We believe that a diverse workforce is essential to our success and fosters innovation creativity and collaboration We are dedicated to ensuring that our hiring promotion and training practices reflect this commitment We encourage applications from individuals of all backgrounds and experiences and look forward to building a diverse team that reflects the communities we serve