Innovation Manager

Role: Platform Innovation Account Manager

Location: Remote — NYC / Tri-State Area (NY, NJ, CT)

Contract: 9/22/2025 — 3/14/2026

Travel: 1x per month to Northeast region

About the Team

This team helps restaurants grow their business through innovative digital tools such as delivery integrations, online ordering platforms, and voice technology. A new product is being built, and the team needs an Account Manager to onboard restaurant partners, collect feedback, and act as a trusted advisor to help them maximize the platform.

About the Role

The Account Manager will support restaurant partners after they’ve activated on the platform, ensuring a smooth onboarding experience and ongoing success. You’ll manage relationships, reduce churn, and collaborate closely with internal teams to deliver the best possible customer experience.

What You’ll Do

• Manage and support restaurant partners (mainly SMBs) in your region through onboarding and ongoing check-ins.
• Gather product feedback from partners and communicate it to cross-functional teams.
• Provide strategic recommendations to help restaurants grow and increase product adoption.
• Identify opportunities for expansion and minimize churn.
• Partner with Product, Sales, and Operations teams to improve processes and customer experience.

What We’re Looking For

• 3–5 years of experience in account management, project management, or customer success.
• Background in big tech or restaurant tech (Uber Eats, Olo, Toast, etc.) is a plus.
• Strong relationship management skills with the ability to empathize with customer needs.
• Excellent communication skills (written and verbal).
• Comfortable working with technical products and hardware.
• Experience with Salesforce, Slack, and Google Workspace.
• Bachelor’s degree or equivalent experience.