Service Coordinator (Scheduler) / Quality Assurance Specialist (Home Care)

Ready to make a real impact Join AmbercareAddus HomeCare and help older adults and individuals with disabilities live safely and independently at home Ambercare is currently seeking a Full Time Service Coordinator QA Specialist out of their Albuquerque NM location Responsible for scheduling and supervising in home care workers and clients in a geographic area If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home this is the job for you Also will be responsible for conducting in home visits at clients homes to monitor and report on quality of services being provided by Home Care Aides and to determine whether existing care plans are adequate to meet client needs Location Ambercare 2129 Osuna Rd NE Albuquerque NM 87113 Schedule Monday thru Friday 800AM to 500PM with an Hour Lunch & two 15 minute One AM & One PM breaks Some occasional Evenings & Weekends At AddusAmbercare we offer our team the best Medical Dental and Vision BenefitsCompany matched 401KContinued EducationMonthly Agency Bonus PotentialPTO PlanRetirement PlanningLife InsuranceEmployee discountsEssential Duties Creates work schedules by entering schedules into the system manages changes to client schedules due to client request illness vacation or leaves of absenceProvides alternate coverage to ensure the clients care plan is followed and client services are not interruptedContacts care providers and clients to provide service updatesMonitors clients condition and performance of duties by Home Care AidesMaintains all company and Department on Aging rules regulations and standardsConducts home visits to new clients to welcome and review the Welcome PacketObserves and evaluates Home Care Aides in the clients home as directed by Supervisor to assure client Care Plans are being followedPrepares and completes accurate evaluation reports and case notes as neededMaintains schedules to assure timely completion of all assigned home visitsAttends weekly branch meetingsMaintains a high degree of confidentiality at all times due to access to sensitive informationMaintains regular predictable consistent attendance and is flexible to meet the needs of the departmentFollows all Medicare Medicaid and HIPAA regulations and requirementsAbides by all regulations policies procedures and standardsPerforms other duties as assignedPosition Requirements & Competencies Minimum of 3 years experience working in the field of senior services or a related social service fieldExcellent oral and written communication skillsStrong interpersonal skillsAbility to prioritize and handle high call volumesClient focused and customer service drivenProficient in Microsoft Word Excel and OutlookMust have reliable transportation valid drivers license and insurance for travel within the branch service areaTo apply via text text 9454 to 575 205 1296 ACADCOR CBACADCOR DJADCOR IndeedADCOR